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Slow upload speeds

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Scottsr
Freshman

Slow upload speeds

I am unable to play videos or do zoom calls without severe buffering even on low resolution. The speed tests revealed very slow upload speeds.

Scottsr_0-1689259298678.png

 

14 REPLIES 14
Scottsr
Freshman

Disabled the wifi, manually selected 6mb file size, still slow results.

Scottsr
Freshman

GabeU
Distinguished Professor IV

This is what they'll need...

 

https://testmy.net/quickstats/OzarkScott

Thank you

Scottsr,

 

Thanks for reaching out! We'd love to take a look into this for you, but I was unable to locate the account connected to your Community profile. Please send a private message to the link provided below, with your account number or a phone number attached!

 

https://community.hughesnet.com/t5/notes/composepage/note-to-user-id/102584

 

Thanks,

Remy

Thank you, message sent.

Scottsr
Freshman

Installed the replacement modem, still seem to have slow connection with buffering watching you tube videos on low resolution.

https://testmy.net/quickstats/OzarkScott

Any other suggestions?

 

Sdn
Freshman

Welcome to Hughes net, I can’t stream anything without buffering. System is way over sold. 

maratsade
Distinguished Professor IV


@Sdn wrote:

Welcome to Hughes net, I can’t stream anything without buffering. System is way over sold. 


A simplistic answer to a very complex issue.  

Truth!

maratsade
Distinguished Professor IV

No, not truth, just nonsense. 

how come there are so many people here with the same problem?

GabeU
Distinguished Professor IV


@redeyes61 wrote:

how come there are so many people here with the same problem?


HughesNet has 1.5 million subscribers. Just a little context concerning "so many".

 

And you've not asked for a single bit of help on this SUPPORT COMMUNITY. Just short critiques. If you're simply looking to grumble, social media is that way. ----------->>>>

maratsade
Distinguished Professor IV

Because it’s a tech and account support site, so the people who post here have tech and account support issues. Same as if you go to a mechanic and there are 45 cars being fixed — doesn’t mean everyone who buys those cars has problems; it only means that those people who brought the cars in do.  With 1.5 million customers, chances are a few are going to have issues.