Slow upload speeds - Hughesnet Community

Scottsr · ‎07-13-2023

I am unable to play videos or do zoom calls without severe buffering even on low resolution. The speed tests revealed very slow upload speeds.

Scottsr · ‎07-13-2023

Disabled the wifi, manually selected 6mb file size, still slow results.

Scottsr · ‎07-13-2023

https://testmy.net/db/Pcf7QYmEO

GabeU · ‎07-13-2023

This is what they'll need...

https://testmy.net/quickstats/OzarkScott

Scottsr · ‎07-13-2023

Thank you

Remy · ‎07-13-2023

Scottsr,

Thanks for reaching out! We'd love to take a look into this for you, but I was unable to locate the account connected to your Community profile. Please send a private message to the link provided below, with your account number or a phone number attached!

https://community.hughesnet.com/t5/notes/composepage/note-to-user-id/102584

Thanks,

Remy

Scottsr · ‎07-13-2023

Thank you, message sent.

Scottsr · ‎08-08-2023

Installed the replacement modem, still seem to have slow connection with buffering watching you tube videos on low resolution.

https://testmy.net/quickstats/OzarkScott

Any other suggestions?

Sdn · ‎09-23-2023

Welcome to Hughes net, I can’t stream anything without buffering. System is way over sold.

maratsade · ‎09-23-2023

@Sdn wrote:
Welcome to Hughes net, I can’t stream anything without buffering. System is way over sold.

A simplistic answer to a very complex issue.

redeyes61 · ‎10-04-2023

Truth!

maratsade · ‎10-04-2023

No, not truth, just nonsense.

redeyes61 · ‎10-04-2023

how come there are so many people here with the same problem?

GabeU · ‎10-04-2023

@redeyes61 wrote:
how come there are so many people here with the same problem?

HughesNet has 1.5 million subscribers. Just a little context concerning "so many".

And you've not asked for a single bit of help on this SUPPORT COMMUNITY. Just short critiques. If you're simply looking to grumble, social media is that way. ----------->>>>

maratsade · ‎10-04-2023

Because it’s a tech and account support site, so the people who post here have tech and account support issues. Same as if you go to a mechanic and there are 45 cars being fixed — doesn’t mean everyone who buys those cars has problems; it only means that those people who brought the cars in do. With 1.5 million customers, chances are a few are going to have issues.