Slow upload speeds

[Scottsr]

I am unable to play videos or do zoom calls without severe buffering even on low resolution. The speed tests revealed very slow upload speeds.

[Scottsr]

Disabled the wifi, manually selected 6mb file size, still slow results.

[Scottsr]

https://testmy.net/db/Pcf7QYmEO

[GabeU]

This is what they'll need...

https://testmy.net/quickstats/OzarkScott

[Scottsr]

Thank you

[Remy]

Scottsr,

Thanks for reaching out! We'd love to take a look into this for you, but I was unable to locate the account connected to your Community profile. Please send a private message to the link provided below, with your account number or a phone number attached!

https://community.hughesnet.com/t5/notes/composepage/note-to-user-id/102584

Thanks,

Remy

[Scottsr]

Thank you, message sent.

[Scottsr]

Installed the replacement modem, still seem to have slow connection with buffering watching you tube videos on low resolution.

https://testmy.net/quickstats/OzarkScott

Any other suggestions?

[Sdn]

Welcome to Hughes net, I can’t stream anything without buffering. System is way over sold. 

[maratsade]

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@Sdn wrote:

Welcome to Hughes net, I can’t stream anything without buffering. System is way over sold. 

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A simplistic answer to a very complex issue.  

[redeyes61]

Truth!

[maratsade]

No, not truth, just nonsense. 

[redeyes61]

how come there are so many people here with the same problem?

[GabeU]

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@redeyes61 wrote:

how come there are so many people here with the same problem?

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HughesNet has 1.5 million subscribers. Just a little context concerning "so many".

And you've not asked for a single bit of help on this SUPPORT COMMUNITY. Just short critiques. If you're simply looking to grumble, social media is that way. ----------->>>>

[maratsade]

Because it’s a tech and account support site, so the people who post here have tech and account support issues. Same as if you go to a mechanic and there are 45 cars being fixed — doesn’t mean everyone who buys those cars has problems; it only means that those people who brought the cars in do.  With 1.5 million customers, chances are a few are going to have issues.