cancel
Showing results for 
Search instead for 
Did you mean: 

Spam emails

nitaclay
Sophomore

Spam emails

In just the last few weeks, I have started receiving HUNDREDS of spam emails every day. Up until that time, I hardly ever received any. It does no good to mark them spam. What is going on with HughesNet that these are not being caught? The emails I send are also going to the recipients' junk mailboxes and some are even being blocked.

1 ACCEPTED SOLUTION

Accepted Solutions
Liz
Moderator
Moderator

Re: : Spam emails

Good morning folks,

 

Thank you for your continued feedback, I'm sending these up to management who is keeping an eye on all this. They've also issued an official response:

 

We are aware that some customers are experiencing a significant increase in SPAM messages to their @Hughes.net email addresses. Our engineers are working to resolve the issue as quickly as possible.
 
We apologize for the inconvenience this influx of unwanted messages has created and encourage you to flag them as SPAM to remove them from your inbox. Marking messages as SPAM also helps improve the filtering algorithms. Simply click the checkbox next to any SPAM messages and then click the shield icon in the upper right corner of the menu bar. 

 

Please let us know if you're seeing any improvement now, there have been some changes recently. Looking forward to your feedback.

 

Your cooperation, patience, and understanding are much appreciated.

 

Thanks,

Liz

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Slow performance? Click me!

View solution in original post

37 REPLIES 37
GabeU
Distinguished Professor IV

Re: Spam emails

@nitaclay 

 

Your email address likely got out and is available to spammers.  Once the spam starts there's not a whole lot you can do to stop it, and spam filters can only do so much.  About the only thing I can suggest with that is creating a new email address and migrating to that, but be careful where you "use" it so you don't start getting inundated with spam again.  

 

As for your outgoing emails going into junk mailboxes and some of it being blocked, it's very possible that the recipients' providers have hughes.net flagged for spam.  Unfortunately, this isn't anything new.  The reps may reply with some ideas, or even a request for some information from you to see if anything can be done.  If they need any information that should be sent privately they'll ask for it to be sent via PM, for which they'll provide a link.  

 

The reps are on M-F from approximately 9AM to 6PM EST, so the earliest you'll see a reply from one is Monday.


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
AlfredEisenberg
Freshman

Re: Spam emails

I had a spam filter defined in my webmail settings, which I didn't realize, but until November 11 it was succesfully filtering out most spam.

Now I'm getting about 10 or 20 times the amount of spam I was seeing in my pop email reader.

 

The fiter looks kind of lilke this, and I don't remember if/when I actually set this or if it was there by default.   I don't know where to find any documentation of this spam level to specify.

 

So something changed, either the criteria changed or the filters aren't working, or that info isn't in the headers for some reason any more.

 

Anyone know a fix for this?

 

Screen Shot 2020-11-30 at 10.57.19 AM.png

 

maratsade
Distinguished Professor IV

Re: Spam emails

The filters look different now. They may have changed when Webmail was updated. 

 

Add a new filter settingAdd a new filter setting

 

Block or allow specific sendersBlock or allow specific senders

 


@AlfredEisenberg wrote:

I had a spam filter defined in my webmail settings, which I didn't realize, but until November 11 it was succesfully filtering out most spam.

Now I'm getting about 10 or 20 times the amount of spam I was seeing in my pop email reader.

 

The fiter looks kind of lilke this, and I don't remember if/when I actually set this or if it was there by default.   I don't know where to find any documentation of this spam level to specify.

 

So something changed, either the criteria changed or the filters aren't working, or that info isn't in the headers for some reason any more.

 

Anyone know a fix for this?

 

 

 


 

AlfredEisenberg
Freshman

Re: Spam emails

if you click on advanced you will see a different setup.  But, since november 11 this doesn't work any more. 

Selecting specfic titles or from addresses never works because they are always changing.

 

Screen Shot 2020-11-30 at 1.32.14 PM.png

 

 

Pete_Vit
Junior

Re: Spam emails

I have seen the same issues, before this last 'upgrade' as I mark emails as spam it would task a long time before I started seeing them again, now it's as if the know spam filters are off, so I started blocking them based on the email headers, once I block them and save the changes, I get another from the same email address, hundreds every hour, there's an issue when I block a know spammer and they keep showing up in my inbox. Outlook and outlook 365 I use at work......works !

Carmen 

Carmen Vitullo
nitaclay
Sophomore

Re: Spam emails

It has to be something that changed with the "upgrade!" Yes, I also block every spam email, and they continue to send more from the same address. I do not have time to block hundreds of emails every day, and I'm sure no one else does either. HughesNet, we would appreciate hearing from you!!

Pete_Vit
Junior

Re: Spam emails

yesterday I found another glitch with the email web client, when I mark emails as junk, I empty my junk folder and it still shows 141 junk emails in that folder

checking the folder, it shows empty
Carmen Vitullo
Richard3
Sophomore

Re: Spam emails

Agree with nitaclay and and others something has "changed" with the email provider. Far too many users are being subjected to this excessive spam. Hughes should provide an explanation or guidance as to what the issue is.

Agree that addresses can be hacked /stolen from users or careless web sites but to the extend we are seeing is difficult to accept. 

 

maratsade
Distinguished Professor IV

Re: Spam emails

That's likely temporary -- did you check again today? Is it still showing 141 emails in the folder?

 


@Pete_Vit wrote:

yesterday I found another glitch with the email web client, when I mark emails as junk, I empty my junk folder and it still shows 141 junk emails in that folder

checking the folder, it shows empty