Forum Discussion
State code 2.2.2 (aged odu)??
This message has been on a couple days now. I have the new gen 5. Currently my system is running great with download speeds of 25mbps but like I said currently! I have had intermittent issues with con...
Hi Amanda. The technition was able to fix the issue. He ended up putting a whole new system in. Thanks for all your help!!
Hello russyoung2676,
Sorry to hear you've been having so much trouble with the new service. I need to run some tests on your system to confirm the 2.2.2 is the main issue before sending anyone out to replace equipment. I'll be back with you today to give an update. Your patience is appreciated.
Thank you
Amanda
Hi russyoung2676,
Thanks for waiting. After running diagnostics everything looks fine right now, but I do see historical logs of the 2.2.2 state code. I was able to review the installation photos from your Gen5 upgrade and see that the cabling does appear to be our standard cabling type. However, this state code is so rare I do believe a HughesNet technican should come out, inspect the outdoor unit and ensure that the mounting point is secure.
Can you provide me an idea of your availability so that I may schedule the visit for you?
Amanda
- Hi Amanda. Thanks for the quick response! I work 8-5 mon-fri. How early or late can a tech come? Saturday? I can leave work a little early need be or be a little late.
Hi russyoung2676,
I've created the order but coincidentally it looks like your local tech has the same schedule as you. I am working with our installations department here to see if we can get someone with a more flexible schedule.
~Amanda
- Ok sounds good, thanks.
