Forum Discussion

rustythecur's avatar
rustythecur
Junior
4 years ago

Still to slow

     Here are my testmy results. https://testmy.net/quickstats/Tom%20Flanagan  My case reference number is 133 861 127. I posted here with my problem a few months ago and Remy responded and he escala...
Performance
  • Remy's avatar
    Remy
    4 years ago

    rustythecur,

     

    Thank you for reaching out and posting your results! From looking at our side currently at the very least, it seems that the speeds the modem is producing have improved. However, if you're experiencing speeds of that nature, there's likely still a problem. I'm going to go ahead and message our engineers and have the case sent back up to them, to see if there's been any relief or fixes that may be applicable. At the very least, we can get another credit on your account in a worst case scenario! Please be looking for a call from our engineers in the next couple of days!

     

    Thanks,

    Remy

Remy's avatar
Remy
Moderator
4 years ago

rustythecur,

 

Thank you for reaching out and posting your results! From looking at our side currently at the very least, it seems that the speeds the modem is producing have improved. However, if you're experiencing speeds of that nature, there's likely still a problem. I'm going to go ahead and message our engineers and have the case sent back up to them, to see if there's been any relief or fixes that may be applicable. At the very least, we can get another credit on your account in a worst case scenario! Please be looking for a call from our engineers in the next couple of days!

 

Thanks,

Remy

  • rustythecur's avatar
    rustythecur
    Junior
    4 years ago

    Thank you Remy