System Light Out On Modem No Service Reboot Restores Service

Hello ecoalex2,

Thank you for contacting us again. After running diagnostics, it appears your equipment is fully operational currently. I noticed that there has been heavy cloud coverage at your gateway location and I am certain this is what caused the intermittent connectivity. The system light corresponds with the modem's ability to establish a connection to the server. If these signals are interrupted by the weather, it can result in a failure to initialize. I also checked for underlying issues such as bad alignment or equipment malfunction reports and was unable to detect any remotely. I do see you're currently out of data, but you do not have enough devices connected to the network to warrant a disconnect from the service altogether. If you are still experiencing disconnections, however, please let me know.     

-Damian