System Light Out On Modem No Service Reboot Restores Service

[ecoalex2]

Last week I started having service problems.I noticed the system light out on the modem.. When I rebooted the modem,I could restore service each time.. This has ocurred 4x now this week, tonite 10.4.19 at 8:10 Pm Pst.a reboot restored service again.

Is this a Hughes problem, or my modem ? Thanks

[GabeU]

@ecoalex2 

Might be your modem.  When the reps get back after the weekend they can run remote diagnostics to see if something sticks out to them.

[Damian · Accepted solution]

Hello @ecoalex2,

Thank you for contacting us again. After running diagnostics, it appears your equipment is fully operational currently. I noticed that there has been heavy cloud coverage at your gateway location and I am certain this is what caused the intermittent connectivity. The system light corresponds with the modem's ability to establish a connection to the server. If these signals are interrupted by the weather, it can result in a failure to initialize. I also checked for underlying issues such as bad alignment or equipment malfunction reports and was unable to detect any remotely. I do see you're currently out of data, but you do not have enough devices connected to the network to warrant a disconnect from the service altogether. If you are still experiencing disconnections, however, please let me know.     

-Damian 

[ecoalex2]

Thanks for your reply , the system light being off was new to me. I haven't had any more service problems of late.. When I am out of allowance I still have a very usable service for my needs, don't notice any problems. Thanks again 🙂

[gary2]

Hi ecoalex2. Just wanted to let you know that since Friday, my system light has been going out as well but it has been more frequent than yours. 4 or 5 times a day. I had been rebooting my modem but now notice it will correct itself if I leave it alone. I called tech support yesterday and as luck would have it, it disconnected twice while I was on the phone with her. She ran diagnostics and determined there is an issue based on the "state code" on my system and will have someone come on 10-9-19 to see what the problem is. She said it could be a hardware problem but now I wonder if it could be a gateway problem since you are having a similar issue. Please keep us posted if the problem continues on yours. Maybe that will help me on mine, Thanks

[maratsade]

This is a solved issue.  If you have an issue that you would like addressed on this community, please start a new ticket by going to the Tech Support page and clicking on "Start a Topic."

It is likely that since this ticket has been solved, the mods will close it and no more replies will be accepted.

gary2 wrote:

Hi ecoalex2. Just wanted to let you know that since Friday, my system light has been going out as well but it has been more frequent than yours. 4 or 5 times a day. I had been rebooting my modem but now notice it will correct itself if I leave it alone. I called tech support yesterday and as luck would have it, it disconnected twice while I was on the phone with her. She ran diagnostics and determined there is an issue based on the "state code" on my system and will have someone come on 10-9-19 to see what the problem is. She said it could be a hardware problem but now I wonder if it could be a gateway problem since you are having a similar issue. Please keep us posted if the problem continues on yours. Maybe that will help me on mine, Thanks

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[gary2]

Thanks for the reply. Hopefully the technician will come tomorrow and find my problem. It's only happened once today so I'm hoping it was something on the other end.

[Damian]

@ecoalex2,

I am glad to hear things are back up and running normally. Please reach out again if you ever need assistance in the future. 

-Damian