Forum Discussion
Tokens Disappeared
This morning I noticed that my tokens disappeared (can't remember how many I had). My available remaining service plan data increased to nearly 100% of my monthly service plan allocation. Note, I did NOT initiate "cashing in" my tokens. I'm not sure what caused this issue. HughesNet...Please review and reinstate my tokens. Thanks.
Remy wrote:cybercycle,
I've gone ahead and had this escalated to our engineers so they can take a look into the issue. I'll provide you with updates as soon as I get them!
Thanks,
Remy
I just noticed that my usage meter was corrected and my token balance is now accurate. Looks like your engineers were successful in solving the problem,
- RemyModerator
cybercycle1,
Thank you for reaching out! After taking a look into your account, it appears that you have 42% of your service plan data remaining and 9GB in tokens. Where are you seeing that your tokens disappeared?
Thanks,
Remy
- cybercycle1Junior
My System Control Center which has always been accurate. I've attached a snap shot of the meter.
- GabeUDistinguished Professor IV
Though I have no idea if the cause is related, a similar thing happened to another person a couple of weeks ago...
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