Forum Discussion
Tokens Disappeared
This morning I noticed that my tokens disappeared (can't remember how many I had). My available remaining service plan data increased to nearly 100% of my monthly service plan allocation. Note, I ...
Remy wrote:cybercycle,
I've gone ahead and had this escalated to our engineers so they can take a look into the issue. I'll provide you with updates as soon as I get them!
Thanks,
Remy
I just noticed that my usage meter was corrected and my token balance is now accurate. Looks like your engineers were successful in solving the problem,
Though I have no idea if the cause is related, a similar thing happened to another person a couple of weeks ago...
GabeU wrote:Though I have no idea if the cause is related, a similar thing happened to another person a couple of weeks ago...
Thanks for the reference, Gabe. Hopefully the Moderators will be able to use that information to resolve my issue and to also address what might be a systemic problem with their system.
cybercycle,
I've gone ahead and had this escalated to our engineers so they can take a look into the issue. I'll provide you with updates as soon as I get them!
Thanks,
Remy
Remy wrote:cybercycle,
I've gone ahead and had this escalated to our engineers so they can take a look into the issue. I'll provide you with updates as soon as I get them!
Thanks,
Remy
Thanks, I appreciate it!
Remy wrote:cybercycle,
I've gone ahead and had this escalated to our engineers so they can take a look into the issue. I'll provide you with updates as soon as I get them!
Thanks,
Remy
I just noticed that my usage meter was corrected and my token balance is now accurate. Looks like your engineers were successful in solving the problem,
cybercycle1,
That's great to hear! Please let us know if this happens again!
Thanks,
Remy
