Forum Discussion

David_78933's avatar
David_78933
Sophomore
5 years ago

Transmit / Uplink Problem

My Hughes system has started having transmit problems (state code 12.1.9) today. I rebooted the HT2000W modem once, when we lost internet access all together, and it helped to clear the problem for ab...
@amanda
  • Remy's avatar
    Remy
    5 years ago

    David,

     

    You are currently on our older Gen4 Power Pro plan, which is advertised at speeds of up to 10mbps download and up to 2mbps upload. Our Gen5 plans are where we offer 25mbps down and 3mbps up, and I'd strongly recommend calling in to 1-866-347-3292 for more information on a possible upgrade to it!

     

    Thanks,

    Remy

don_Ell's avatar
don_Ell
Freshman

I've been having this same exact issue starting tonight.  I have an older Gen 4 system and I've been suspecting that age is catching up to it.  The weather here is fine, clear, sunny, and hot.  Best I can figure the gateway is in Montana, the weather is clear there as well.  I did some research and people with similar problems have had radio issues.  So I called and upgraded to Gen 5 hoping that it upgraded the transmitter as well.  Turns out that it doesn't.

 

I called a tech who had me reboot the system.  Of course, it cleared the error state (I had done this before), and seeing that the board was green he didn't see a need to do anything else.  So in frustration I just went with the upgrade.  It needed to be done anyway, but somehow, I seriously suspect the radio is succumbing to heat/moisture.

 

Of course, within a half hour it glitched again.

 

 

Any help is appreciated.  It could be something temporary on Hughesnet's end.  I've noticed that recently I've had more glitching, I've just now started watching it more closely.

David_78933's avatar
David_78933
Sophomore
5 years ago
My modem and radio were both replaced two years ago. I would hope those major components would last more than two years, but...? It's definitely hot here in Texas this week, but it gets this hot every summer.
  • maratsade's avatar
    maratsade
    Distinguished Professor IV
    5 years ago

    They're probably fine. The problem may be at your gateway or it may be issues with your beam. What beam are you on?

     

    David_78933 wrote:
    My modem and radio were both replaced two years ago. I would hope those major components would last more than two years, but...? It's definitely hot here in Texas this week, but it gets this hot every summer.

     

    • David_78933's avatar
      David_78933
      Sophomore
      5 years ago
      Satellite Name EchoStar-17-NAD Gateway ID 9 Beam ID 52
      • MarkJFine's avatar
        MarkJFine
        Professor
        5 years ago

        MIS - Missoula, Montana