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Ronrlb53's avatar
Ronrlb53
Freshman
5 years ago

Unable, or intermittent ability to send or recieve imessage photos

I have read both “bederson’s” thread from three weeks ago and “js20962’s” thread from October of 2019. I have been experiencing the same problems for some time hoping they would resolve. They haven’t....
Performance
  • Liz's avatar
    Liz
    5 years ago

    Hi Ron,

     

    Just letting you know that I got confirmation from engineering that they've rolled out the same optimization to all customers to improve iMessage/iCloud performance. Your feedback helped push this along and help others! I hope iMessage is still working well for you! Let me know how it's going. 

     

    Please don't hesitate to come by the community again if you have any other concerns.

     

    Thanks,

    Liz

Liz's avatar
Liz
Moderator
5 years ago

Hi Ronrlb53,

 

I see it's your first post here, so welcome to the community! Yes, the rollout to address that initial concern was completed a while ago. However there still are lingering issues with iMessage and iCloud that our engineers are currently investigating.

 

Does enabling low quality image mode in the iOS settings make a difference?

 

-Liz

 

  • Ronrlb53's avatar
    Ronrlb53
    Freshman
    5 years ago
    No, low quality image mode doesn’t seem to make a difference. I’ve tried all the things listed in the earlier threads but to no avail. The image or video will partially download and then seems to stop and either never downloads or takes hours and hours to eventually download. I’ve checked download and upload speed and it seems ok.
    • Ronrlb53's avatar
      Ronrlb53
      Freshman
      5 years ago
      Also, as noted in other threads, I have no problems sending or receiving videos or pictures when I am in cell service or on another network when not at home. I have an iPhone 6s with iOS 13.4. My wife has same phone and same issues.
    • Liz's avatar
      Liz
      Moderator
      5 years ago

      Thanks for the details, I'll note this down. When I have an update from engineering I'll post back.

       

        Your cooperation, patience, and understanding are much appreciated.

       

      Thanks,

      Liz