Forum Discussion
Unable, or intermittent ability to send or recieve imessage photos
I have read both “bederson’s” thread from three weeks ago and “js20962’s” thread from October of 2019. I have been experiencing the same problems for some time hoping they would resolve. They haven’t....
Hi Ron,
Just letting you know that I got confirmation from engineering that they've rolled out the same optimization to all customers to improve iMessage/iCloud performance. Your feedback helped push this along and help others! I hope iMessage is still working well for you! Let me know how it's going.
Please don't hesitate to come by the community again if you have any other concerns.
Thanks,
Liz
Hi Ron,
Thank you for this feedback! I'm sending this to the investigating engineers. I'll post back once I have any news or additional questions if any.
-Liz
Good morning Ron,
Engineering has made an adjustment, can you please try sending pictures again in iMessage, just like before?
Let me know if you notice a difference in performance.
Your cooperation, patience, and understanding are much appreciated.
Thanks,
Liz
- The adjustments that engineering made have apparently made a very positive change in sending and receiving pictures/videos on our iPhones. Pictures are now being sent much faster. The picture usually is received at the same time or shortly after the text part of the message.
Most short videos also seem faster. It usually takes only a few minutes to send and receive a short video, however one 13 mb video which was sent at 9:00pm last night was very slow. It was sent in just a couple minutes but receiving this video was slow. The text part of message was received almost immediately but the video wasn’t downloaded by the time I went to bed at 10:30 pm. It was there in the morning.
Time of day does seem to have an effect on the download/upload time.
Overall I am very pleased with the improvement seen. I will keep monitoring to see if the improvement continues. Thank you for you help with this matter.Good morning Ron,
Thank you for your detailed update, this will be very useful for the engineers and perhaps to other customers who are also having the same experience. I'm sending your update over to engineering now. I'll keep you posted on any news.
-Liz
Hi Ron,
Just letting you know that I got confirmation from engineering that they've rolled out the same optimization to all customers to improve iMessage/iCloud performance. Your feedback helped push this along and help others! I hope iMessage is still working well for you! Let me know how it's going.
Please don't hesitate to come by the community again if you have any other concerns.
Thanks,
Liz
