Forum Discussion

Vampy's avatar
Vampy
Freshman
8 years ago

Usage meter javascript error

A javascript error occured in the main process.  Uncaught exception: Error: Error parsing your configuration file:  [C:\Users\Vampy\AppData\Roaming\HughesNet Usage Meter\status-meter.config]: Unexpe...
Data Management
Error
JavaScript
Usage Meter
  • GabeU's avatar
    GabeU
    7 years ago

    inthewoodsworki

     

    The following fix for the Javascript error won't cripple your computer.  Just don't delete anything other than what's described in the instructions.  Regarding Windows, you'll probably have to change your folder options to be able to view Hidden Items to see the AppData folder and its contents described in the directions.  To do so, click "View", then check the box for "Hidden Items", as you see in the red boxes in the picture below.  When you're finished with the procedure, uncheck "Hidden Items" so they are hidden again, as they are hidden by default for a reason.  If you have a Mac, I'm not sure if you have to unhide anything. 

     

     

     

    The instructions for the JavaScript error.  Credit goes to MarkJFine. 

     

     In the event that this happens:
    1. Fully quit the Usage Meter from it's own menu by clicking on the donut in the menubar and clicking "Quit".
    2. Look for the following directory
       Windows: C:\Users\[your User name]\AppData\Roaming\
       Mac: /Users/[your User name]/Library/Application Support/
    3. Carefully delete just the "HughesNet Usage Meter" folder under that and empty the trash.
    4. Restart the Usage Meter. This will regenerate all the underlying information as if it were run for the first time, thus correcting the error.

jimmie_evlyn's avatar
jimmie_evlyn
Sophomore

Thanks, Gabe.  As I've said before, when I ask for step by step directions, this is what I need to know:  2. Look for the following directory
Windows: C:\Users\[your User name]\AppData\Roaming\.  How do I get to that directory/folder?  Can anyone tell me that?   That is the first thing I need to know ikn order to do what needs to be done.

 

Also, I have just seen where they have a new meter,  Will that work without makikng any olther changes?

GabeU's avatar
GabeU
Distinguished Professor IV
7 years ago
jimmie_evlyn wrote:

2. Look for the following directory Windows: C:\Users\[your User name]\AppData\Roaming\.  How do I get to that directory/folder?  Can anyone tell me that?   That is the first thing I need to know ikn order to do what needs to be done.  

You click on "This PC" on your desktop, then click on C, then each thing that shows after that, but you have to enable the Hidden views to be able to see the AppData folder and further.  

 

So, you'd click on the This PC icon on the desktop, then C, which is sometimes labelled "Local Disk", then Users, then the folder with your name (NOT the Public or Default folder), then AppData, then Roaming, then right click on the HughesNet Usage Meter folder and click delete.  Then restart the meter.  When it restarts it will rebuild the HughesNet Usage Meter folder you just deleted, which contained the corrupted information.  

 

 

jimmie_evlyn wrote: 

Also, I have just seen where they have a new meter,  Will that work without makikng any olther changes?

I'm not familiar with a new HughesNet Usage Meter.  The newest one is 6.7, which has been out for many months (last year, maybe?).  

  • Amanda's avatar
    Amanda
    Moderator
    7 years ago

    Hi all,

     

    Quick update - This issue has been pushed further up the chain and I'm hopeful to have some tangible progress soon. In the meantime please do not forget we offer a free HughesNet mobile app for Android & iOS! You can check your data anytime, anywhere using the HughesNet app while I wrangle this for y'all :)

  • Amanda's avatar
    Amanda
    Moderator
    7 years ago

    Get out your party hats. The devs replicated the issue, found the source of the cause (corruption from power loss occurring at the same time as meter and modem talk to each other)  and are just confirming a couple of things before they get to work on a patch. 

     

    I really want to thank everyone who has reported the issue and kept it front and center, gave us a variety of examples and situations and the workaround fix! I'd especially like to thank GabeU for donating his time to me and our developers in an effort to get this fixed once and for all.

     

     

    Amanda

  • BirdDog's avatar
    BirdDog
    Assistant Professor
    6 years ago

    One big ole heaping serving of beta here please! Especially since I may be the only Gen4 user still hanging around here. :smileytongue:

  • maratsade's avatar
    maratsade
    Distinguished Professor IV
    7 years ago

    You click on "This PC" on your desktop

     

    None of my laptops came with the "This PC" icon on the desktop. I have to click the File Explorer icon...

  • maratsade's avatar
    maratsade
    Distinguished Professor IV
    7 years ago

    I remember the My Computer icon from before, but not with Windows 10.  In one of the Win 10 updates, they actually put the File Explorer icon on the taskbar.   Edit:  You have a Pro, though, so your setup may be different from my Home edition setup.

     

    GabeU wrote:

    You click on "This PC" on your desktop

     

    None of my laptops came with the "This PC" icon on the desktop. I have to click the File Explorer icon...

    That's interesting.  It's probably just the way I set mine up and I forget that I do that.  Sometimes it's called "Computer" or "My Computer" as well.  I actually had to look for File Explorer as I've never used it before, though I often see it mentioned.  

     

    But, yeah, you can get to C (Local Disk) through Start > Windows System > File Explorer and then clicking on This PC in the tree on the left.  

     

  • GabeU's avatar
    GabeU
    Distinguished Professor IV
    7 years ago
    maratsade wrote:

    I remember the My Computer icon from before, but not with Windows 10.  In one of the Win 10 updates, they actually put the File Explorer icon on the taskbar.  Edit:  You have a Pro, though, so your setup may be different from my Home edition setup. 

    Actually, now that I think of it, it's one of the icons that I delete from the taskbar due to never using it.  :p  

     

    I just put it back to start getting in the habit of using it.  Actually, as of about two weeks ago I started using the "Pictures" shortcut that's on the left when you open the Start Menu.  Up until that point I would always click on the "User Files" folder on the desktop, then click on Pictures.  

     

    I've REALLY got to start getting into the habit of using the built in shortcuts.  :p  

  • Amanda's avatar
    Amanda
    Moderator
    7 years ago

    MarkJFine

     

    Not sure either, but I am pushing for some resolution based on the fact that I've never really seen another program break every time a hard shutdown occurs. 

  • C0RR0SIVE's avatar
    C0RR0SIVE
    Associate Professor
    7 years ago

    All I know is... This has been around for 2 years now, and it gets REALLY annoying when a proper shutdown isn't performed... Sometimes I get a hard lock on my computer while gaming, and bleh!

  • Amanda's avatar
    Amanda
    Moderator
    6 years ago

    Mic check.. 1, 2... is this thing on? :) Not sure if anyone is still subscribed to this thread, but if you are, I just wanted to give a small update. I received notice that the fix has been developed and just needs a couple of bugs squashed before it is released. Right now it is in early alpha testing, but I may need to recruit some volunteers in the future to beta the update with the devs. I will keep updating this thread as I receive them.

     

    -Amanda

  • GabeU's avatar
    GabeU
    Distinguished Professor IV
    6 years ago
    Amanda wrote:

    Mic check.. 1, 2... is this thing on? :) Not sure if anyone is still subscribed to this thread, but if you are, I just wanted to give a small update. I received notice that the fix has been developed and just needs a couple of bugs squashed before it is released. Right now it is in early alpha testing, but I may need to recruit some volunteers in the future to beta the update with the devs. I will keep updating this thread as I receive them.

     

    -Amanda

    Sign me up.  :)