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Usage meter javascript error

Professor

Re: Usage meter javascript error

Count me in.

 

 


@Amanda wrote:

Mic check.. 1, 2... is this thing on? Smiley Happy Not sure if anyone is still subscribed to this thread, but if you are, I just wanted to give a small update. I received notice that the fix has been developed and just needs a couple of bugs squashed before it is released. Right now it is in early alpha testing, but I may need to recruit some volunteers in the future to beta the update with the devs. I will keep updating this thread as I receive them.

 

-Amanda


 

Assistant Professor

Re: Usage meter javascript error

One big ole heaping serving of beta here please! Especially since I may be the only Gen4 user still hanging around here. Smiley Tongue

New Poster

Re: Usage meter javascript error

This solution worked beautifully for me.   thank you for the assist!

Distinguished Professor IV

Re: Usage meter javascript error


@Rafela wrote:

This solution worked beautifully for me.   thank you for the assist!


You're very welcome.  I'm glad you found the solution and it worked for you.  Smiley Happy  


AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit
New Poster

Re: Usage meter javascript error

My usage meter has never worked in two years on two computers, one Dell N7010 on Win 7 and one HP on Win 10. I'd be glad to test it after running thru the proper removal.

Highlighted
Distinguished Professor IV

Re: Usage meter javascript error


@sonhood wrote:

My usage meter has never worked in two years on two computers, one Dell N7010 on Win 7 and one HP on Win 10. I'd be glad to test it after running thru the proper removal.


Are your Windows 7 and Windows 10 systems 64 bit?  The meter will not work with 32 bit systems. 

 

If they are 64 bit, I would try uninstalling the meter and reinstalling it.  There's no reason it shouldn't work on those two operating systems.  You can uninstall the meter through the Progams section in the Control Panel in Windows 7 and Windows 10, and for Windows 10 you can also just right click on the program icon in your Start Menu and click on Uninstall.  

 

Keep in mind that the Usage Meter icon may be hidden in the taskbar when running, which it is set to automatically do on Windows startup.    


AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit
Freshman

Re: Usage meter javascript error

While you say my fix doesn't work I've had to do it at least 10 times and it's always worked for me.  I haven't been back to this thread since I started it and see there are 13 pages of the meter problem since I left.  I am still having problems with it but not as often now.  I used to have to do this weekly and now it's every few weeks.  I'm looking through the fixes to see what you all have found.  If this meter is somehow fixed no one will be looking through this thread.  Now they know there's a problem with it.

Professor

Re: Usage meter javascript error

What fix do you use?

 

Vampy wrote:

While you say my fix doesn't work I've had to do it at least 10 times and it's always worked for me.  I haven't been back to this thread since I started it and see there are 13 pages of the meter problem since I left.  I am still having problems with it but not as often now.  I used to have to do this weekly and now it's every few weeks.  I'm looking through the fixes to see what you all have found.  If this meter is somehow fixed no one will be looking through this thread.  Now they know there's a problem with it.


 

Assistant Professor

Re: Usage meter javascript error

There are a lot of people that think you can just shut a machine off without shutting down the operating system.

Also, a lot of desktops aren't on battery backups and lose power before the operating system is shut down.

 

The problem is known. It's always been known. I think it was even proven to happen whenever one of the above happens it corrupts the cache files which are never removed just by uninstalling it - UNLESS the user physically deletes the remnants before re-installing.

 

So again, please understand, it's not the install/re-install process that fixes it. It's the deletion of the corrupt cache files themselves that actually fixes it. The install/re-install part itself does nothing but add extra steps and is redundant.


* Disclaimer: I am a HughesNet customer and not a HughesNet employee. All of my comments are my own and do not necessarily represent HughesNet in any way.
Professor

Re: Usage meter javascript error

I've been using a different method that works for me on Windows 10: I open task manager, look for the instance(s) of the meter, end the task(s), close Task Manager, and the meter then opens just fine.