Forum Discussion

Steve Kroenke's avatar
7 months ago

Vanishing Hughes Net Data Since Using New I-phone

Vanishing Hughes Net Data Since Using New I-phone

 

I’ve been with Hughes since 2007 and have NEVER had any issues with my data allotment being exhausted or even significantly depleted.  In fact I have often had over 75% of my data left over at the end of a cycle.  I don’t watch many videos and mainly do this during the Bonus time.

 

Where I live having a cell phone had been problematic and I had a terrible time using it because of poor connection issues. For about a year I had an inexpensive SE I-phone with Verizon as my provider. I didn’t see any Hughes data depletion.  I mainly just had the I-phone for emergencies as needed.

 

This has now significantly changed with my use of a new I-phone 15 + with ATT as my provider at my house.  This phone is a big improvement over the old one and I am able to do more things with it. I am seeing my data dropping as much as a GB a day and the only thing I am doing on my desk top computer is basic Internet stuff like checking email, looking a Facebook, and other more routine things.  During the day I rarely look at any videos and wait for the Bonus time for that activity. I have always had my Hughes Wi Fi turned off and have even turned it off for this new I-phone.  I don't know for sure if the new I-phone is the culprit in draining my Hughes data but it may be related to it.

 

Here are some questions I hope folks can answer.  Will this I-phone 15 + drain Hughes data?  Are there any settings other than turning off Wi Fi that I can turn off on the I-Phone to reduce Hughes data usage? I may be blaming the wrong thing for the data depletion but the sudden depletion seems related to the new I-phone!  Thank you for any insights and possible solutions.

  • If the modem's wifi is disabled and the phone's wifi is turned off, then there is no possible way the phone is talking to the LAN.

    If the modem's wifi is disabled, nothing other than what's connected by an ethernet cable can deplete your data. Something else is at play.

    • Steve Kroenke's avatar
      Steve Kroenke
      Freshman

      Thank you for responding.  I am at loss to know what is doing this.  Maybe something with my desk top computer.  I've never had this problem before. Is there any way to determine what "inside" my desk top computer is doing this?  Thanks again.

  • Steve,

     

    Thank you for reaching out! I see this is your first post. Welcome to the Community! I was able to locate your account through your Community profile. Upon taking a look into your data usage, it seems you have been consuming between 1GB to 2GB per day during this billing cycle. As you stated, both of your WiFi radios are currently off. I do see a device attached directly to the modem, which would likely be the culprit of this data usage. 

     

    Thanks,

    Remy

    • Thank you for responding.  The only device is my desk top computer and I have never had any issues like this before.  Is there a way I can try to find what is causing the usage?  Thanks for your help. 

      • maratsade's avatar
        maratsade
        Distinguished Professor IV

        Install Glasswire on your desktop PC.  That will tell you what's using data on that PC.