Forum Discussion

ronhirth's avatar
ronhirth
New Poster
6 years ago

Very Disappointed

My wifi box had a malfunction and when i called it took them a week to come out. The very next nught the box cut out again. At 1030 that morningit came back on. I shouldbt of had to wait over a week f...
nowifi
  • Amanda's avatar
    Amanda
    6 years ago

    Hi ronhirth

     

    I'm so very sorry about the inconvenience and if someone hasn't provided you credit for your time without service, I would be more than happy to do that for you. Also, since this happened twice in a row, there could be an underlying root cause we need to dig into. Please let me know if something happens again and I'll get right on it.

     

    Thanks,

    Amanda

  • Amanda's avatar
    Amanda
    6 years ago

    Hi Ron,

     

    Thank you for letting me know. I will provide a credit to your account now and send you a private message with confirmation. 

     

    Thanks,

    Amanda

maratsade's avatar
maratsade
Distinguished Professor IV
6 years ago

Sometimes a week is the fastest they can get to you -- and much as no one likes to wait, sometimes you just have to act like a grownup and deal.

 

If you want to switch providers, then switch providers. That's your right, and there's no need to announce it, and it won't make them send you a tech faster.

 

*I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer.

 

ronhirth wrote:
My wifi box had a malfunction and when i called it took them a week to come out. The very next nught the box cut out again. At 1030 that morningit came back on. I shouldbt of had to wait over a week for my services. I am going to switch providers

 

  • Amanda's avatar
    Amanda
    Moderator
    6 years ago

    Hi ronhirth

     

    I'm so very sorry about the inconvenience and if someone hasn't provided you credit for your time without service, I would be more than happy to do that for you. Also, since this happened twice in a row, there could be an underlying root cause we need to dig into. Please let me know if something happens again and I'll get right on it.

     

    Thanks,

    Amanda

    • ronhirth's avatar
      ronhirth
      New Poster
      6 years ago
      I was suppossed tp have credi for the days wiyh no wifi there isnt any credit on the bill
      • Amanda's avatar
        Amanda
        Moderator
        6 years ago

        Hi Ron,

         

        Thank you for letting me know. I will provide a credit to your account now and send you a private message with confirmation. 

         

        Thanks,

        Amanda