Very Disappointed

[ronhirth]

My wifi box had a malfunction and when i called it took them a week to come out. The very next nught the box cut out again. At 1030 that morningit came back on. I shouldbt of had to wait over a week for my services. I am going to switch providers

[Amanda · Accepted solution]

Hi ronhirth

I'm so very sorry about the inconvenience and if someone hasn't provided you credit for your time without service, I would be more than happy to do that for you. Also, since this happened twice in a row, there could be an underlying root cause we need to dig into. Please let me know if something happens again and I'll get right on it.

Thanks,

Amanda

[maratsade]

Sometimes a week is the fastest they can get to you -- and much as no one likes to wait, sometimes you just have to act like a grownup and deal.

If you want to switch providers, then switch providers. That's your right, and there's no need to announce it, and it won't make them send you a tech faster.

*I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer.

ronhirth wrote:
My wifi box had a malfunction and when i called it took them a week to come out. The very next nught the box cut out again. At 1030 that morningit came back on. I shouldbt of had to wait over a week for my services. I am going to switch providers

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[Amanda · Accepted solution]

Hi ronhirth

I'm so very sorry about the inconvenience and if someone hasn't provided you credit for your time without service, I would be more than happy to do that for you. Also, since this happened twice in a row, there could be an underlying root cause we need to dig into. Please let me know if something happens again and I'll get right on it.

Thanks,

Amanda

[ronhirth]

I was suppossed tp have credi for the days wiyh no wifi there isnt any credit on the bill

[Amanda · Accepted solution]

Hi Ron,

Thank you for letting me know. I will provide a credit to your account now and send you a private message with confirmation. 

Thanks,

Amanda

[GabeU]

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@ronhirth wrote:
My wifi box had a malfunction and when i called it took them a week to come out. The very next nught the box cut out again. At 1030 that morningit came back on. I shouldbt of had to wait over a week for my services. I am going to switch providers

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Please keep in mind that you can purchase Express Repair, which includes getting a service tech out to you by the second business day or the next business day, depending on the plan you choose, if it's determined that a tech visit is required.  

http://support.hughesnet.com/faq/optionalservices/express-repair

[gaines_wright]

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@ronhirth wrote:
............................... I shouldbt of had to wait over a week for my services. I am going to switch providers

  I learned a long time ago, not to depend on provider recommended tech companies.  My original Hughes installation was done through Hughes by a tech company located over 75 miles away from my house.  I later found a tech company about 20 miles away that's much better.  They usually come on the same day or at least the next day after I call.

  Maybe you just need to look around and find a new tech company.  Switching providers ( if even possible ) may not help, because you could actually end up with the same sorry tech company you have now.  For example, the company I use now does Dishtv, Directv, Hughes, Viasat, et al.  I don't even call the provider if I'm having trouble, I call them first.

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