Forum Discussion
Solved
Video Data Saver disappears every month
My Video Data Saver goes missing every month. It usually appears again when a new billing cycle starts. To be clear what happens is first it disappears from the pull down menu for the usa...
Hi Liz,
Thank you for your reply. I must apologize I did not fully understand how the VDS works. I thought I had to keep hitting the bottom button to put it into snooze. I did not realize I could permanently disable the VDS with the top button.
My VDS did return and I have toggled it off permanently, so this should not be a problem in the future. Thank you Liz!
Good morning rustythecur,
Thanks for sharing your experience in detail, this is insightful for our engineers, to whom I've sent your concern. Please correct me if I'm wrong, but normally you wanted to toggle VDS at will? So if VDS happened to be on and you wanted to turn it off for a movie, you would check your VDS settings to turn it off?
That toggle for VDS is permanent, so if you switch it on and leave it alone, it will always be on. If you turn it off, it will stay off. Are you saying that around these times the VDS setting disappears, VDS reverts to the opposite setting?
Whenever the VDS settings are available again to you, you should see an on/off switch for it, like below in the Usage Meter:
The top switch lets you permanently keep VDS on or off. The bottom swtich will turn VDS off for only 4 hours, after which it will turn back on. Make sure the snooze option is also disabled.
Looking forward to hearing back from you.
