cancel
Showing results for 
Search instead for 
Did you mean: 

When are bonus bytes used?

Highlighted
Freshman

When are bonus bytes used?

When I logged onto my computer this morning at 6 AM I had 100% of my bonus bytes available.  According to the history usage, I used 212 MB (out out of my 1050 MB at 6 AM and another 139 between 6 AM and 7 AM before leaving for the day.  The graph shows no usage after that.  So I am puzzled as to why the status meter indicates I have only 36% of my daily service plan data left at 6 PM.  Shouldn't the data used between 6 AM and 7 AM PDT count towards bonus and not daily service plan?  I am confused as to when the bonus bytes are used since we seem to always run out of our daily service plan bytes and never use the bonus ones.

1 ACCEPTED SOLUTION

Accepted Solutions
Moderator
Moderator

Re: When are bonus bytes used?

Hi ret2rom,

 

Thank you for your patience. The engineer confirmed for me that our graphs account for DST. He also checked in logs from June 9 and did not find anything that would have caused that anomaly you experienced that morning. I've sent you a complimentary token for the inconvenience so you may receive an e-mailed order confirmation for the free token. Please don't hesitate to drop by again if you have additional concerns.

 

 

Thanks,
Liz

Did my post answer your question? Accept as Solution to help others find it faster.--------------------------------->

View solution in original post

28 REPLIES 28
Associate Professor

Re: When are bonus bytes used?

Bonus Bytes are used between 2:00AM and 8:00AM local time.

As to why it seems the usage may have came out of your Anytime data is beyond me.

Freshman

Re: When are bonus bytes used?

It seems that daylight savings doesn't apply either because my status meter is still blue (bonus time) until only 7 AM PDT not 8 AM.  After 7 AM itturns to green which seems to indicate being on anytime data.

Associate Professor

Re: When are bonus bytes used?

Assistant Professor

Re: When are bonus bytes used?


@C0RR0SIVE wrote:

It takes DST into account...  Do you happen to live anywhere near where the timezones change?


Great question!  https://www.quora.com/Are-there-any-major-cities-divided-by-two-time-zones

Freshman

Re: When are bonus bytes used?

No, I live in CA.  Not sure why my bonus time is not being applied during the hours it is supposed to be.

Associate Professor
Moderator
Moderator

Re: When are bonus bytes used?

Hi ret2rom,

 

Thank you for posting. I've located your account so we can investigate further. I'll post back once I have additional questions or information for you.

 

Your cooperation, patience, and understanding are much appreciated.

 

Thanks,
Liz

Did my post answer your question? Accept as Solution to help others find it faster.--------------------------------->

Freshman

Re: When are bonus bytes used?

Thank you Liz.  Can you also explain how the refill of anytime data works on the legacy system?  I know if we use more than 50% in one day, we start the next day off with less than 100%.

Honorary Alumnus

Re: When are bonus bytes used?

What legacy  system?, 7000 or 9000?

The rules  apply differently.