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When are bonus bytes used?

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Freshman

When are bonus bytes used?

When I logged onto my computer this morning at 6 AM I had 100% of my bonus bytes available.  According to the history usage, I used 212 MB (out out of my 1050 MB at 6 AM and another 139 between 6 AM and 7 AM before leaving for the day.  The graph shows no usage after that.  So I am puzzled as to why the status meter indicates I have only 36% of my daily service plan data left at 6 PM.  Shouldn't the data used between 6 AM and 7 AM PDT count towards bonus and not daily service plan?  I am confused as to when the bonus bytes are used since we seem to always run out of our daily service plan bytes and never use the bonus ones.

1 ACCEPTED SOLUTION

Accepted Solutions
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Moderator
Moderator

Re: When are bonus bytes used?

Hi ret2rom,

 

Thank you for your patience. The engineer confirmed for me that our graphs account for DST. He also checked in logs from June 9 and did not find anything that would have caused that anomaly you experienced that morning. I've sent you a complimentary token for the inconvenience so you may receive an e-mailed order confirmation for the free token. Please don't hesitate to drop by again if you have additional concerns.

 

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

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28 REPLIES 28
Associate Professor

Re: When are bonus bytes used?

Bonus Bytes are used between 2:00AM and 8:00AM local time.

As to why it seems the usage may have came out of your Anytime data is beyond me.

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Freshman

Re: When are bonus bytes used?

It seems that daylight savings doesn't apply either because my status meter is still blue (bonus time) until only 7 AM PDT not 8 AM.  After 7 AM itturns to green which seems to indicate being on anytime data.

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Associate Professor

Re: When are bonus bytes used?

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Assistant Professor

Re: When are bonus bytes used?


@C0RR0SIVE wrote:

It takes DST into account...  Do you happen to live anywhere near where the timezones change?


Great question!  https://www.quora.com/Are-there-any-major-cities-divided-by-two-time-zones

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Freshman

Re: When are bonus bytes used?

No, I live in CA.  Not sure why my bonus time is not being applied during the hours it is supposed to be.

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Associate Professor
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Moderator
Moderator

Re: When are bonus bytes used?

Hi ret2rom,

 

Thank you for posting. I've located your account so we can investigate further. I'll post back once I have additional questions or information for you.

 

Your cooperation, patience, and understanding are much appreciated.

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

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Freshman

Re: When are bonus bytes used?

Thank you Liz.  Can you also explain how the refill of anytime data works on the legacy system?  I know if we use more than 50% in one day, we start the next day off with less than 100%.

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Honorary Alumnus

Re: When are bonus bytes used?

What legacy  system?, 7000 or 9000?

The rules  apply differently.