Forum Discussion
When are bonus bytes used?
When I logged onto my computer this morning at 6 AM I had 100% of my bonus bytes available. According to the history usage, I used 212 MB (out out of my 1050 MB at 6 AM and another 139 between 6 AM ...
Hi ret2rom,
Thank you for your patience. The engineer confirmed for me that our graphs account for DST. He also checked in logs from June 9 and did not find anything that would have caused that anomaly you experienced that morning. I've sent you a complimentary token for the inconvenience so you may receive an e-mailed order confirmation for the free token. Please don't hesitate to drop by again if you have additional concerns.
No, I live in CA. Not sure why my bonus time is not being applied during the hours it is supposed to be.
Hi ret2rom,
Thank you for posting. I've located your account so we can investigate further. I'll post back once I have additional questions or information for you.
Your cooperation, patience, and understanding are much appreciated.
