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When are bonus bytes used?
When I logged onto my computer this morning at 6 AM I had 100% of my bonus bytes available. According to the history usage, I used 212 MB (out out of my 1050 MB at 6 AM and another 139 between 6 AM ...
Hi ret2rom,
Thank you for your patience. The engineer confirmed for me that our graphs account for DST. He also checked in logs from June 9 and did not find anything that would have caused that anomaly you experienced that morning. I've sent you a complimentary token for the inconvenience so you may receive an e-mailed order confirmation for the free token. Please don't hesitate to drop by again if you have additional concerns.
Thank you Gwalk900 for that detailed explanation. That makes sense although as Corrosive pointed out, that was supposed to change for HN9000 users so that the bonus period was between 2 AM and 8 AM local time. The issue I mentioned at the outset is that data used before 7 AM (350 MB) does appear to have come out of my daily anytime data rather than the bonus data. I will obviously have to watch this closely in the future.
Hi ret2rom,
Just spoke with the engineer and he will investigate into why your Anytime Bytes were being used before 7am on June 9. Your Free Download Zone is 2am -7am your local time. The engineer also cleared up that the "Allowance Resets in..." part on your SCC refers to your monthly billing cycle. "Regular period ends..." refers to when your Anytime Period ends and your Free Download Zone period begins.
Once I hear back from the engineer regarding your unexpected usage on the 9th, I'll let you know.
Since then, has this happened again? Your Anytime Bytes being used before 7am?
Liz does anyone still have the ability to modify https://customercare.myhughesnet.com/ ??? Because there it states the following, which leads one to believe it also applies to Legacy customers... Appears the last time it was touched was in 2015....
Great news for our HN9000/SPACEWAY customers! We’ve enhanced the Download Zone associated with your service plan so that it now works on YOUR local time, rather than our (Eastern) time. With this update, you no longer need to remember, convert, or schedule based on another time zone. All you need to do is remember that your Download Zone is from 2 am-8 am in your local time zone.I too have heard it will go baibai, for many many years now. :)
Hi Liz,
It is not common for me to be on the computer before 7 AM. However, I was on at 5 AM the other day and I did NOT notice this same problem. Thank you for looking into this for me. One other item of clarification....when I am looking at the usage history graph, are those times local? Do they take into account daylight savings time? Just wanted to make sure of that.
I believe the usage history is in your local time and that we do take daylight savings time into account. I've asked an engineer to confirm, I'll let you know when I hear back.
Hi ret2rom,
Thank you for your patience. The engineer confirmed for me that our graphs account for DST. He also checked in logs from June 9 and did not find anything that would have caused that anomaly you experienced that morning. I've sent you a complimentary token for the inconvenience so you may receive an e-mailed order confirmation for the free token. Please don't hesitate to drop by again if you have additional concerns.
