Forum Discussion
Who can be contacted to fix a problem?
This comany has some real serious issues. Especially in the Customer Service area. This company could care less about it's customers. It seems Liz is the only one that has any ability to do anythin...
For those that are not getting satisfaction here, or with their thrid world call centers, call the corporate office in Germantown MD. They will place you with "Execuitive Customer Service"... where they seem to be able to fix problems....
I spent 10 minutes on the phone there, and my issue was fixed. Wished I would have thought of calling CORP a long time ago.. Not only would my head feel better from beating it against a wall, but Hughes wouldn't have wasted hours and hours of their time, eating up their profits...
This company has a lot to learn...
For those that are not getting satisfaction here, or with their thrid world call centers, call the corporate office in Germantown MD. They will place you with "Execuitive Customer Service"... where they seem to be able to fix problems....
I spent 10 minutes on the phone there, and my issue was fixed. Wished I would have thought of calling CORP a long time ago.. Not only would my head feel better from beating it against a wall, but Hughes wouldn't have wasted hours and hours of their time, eating up their profits...
This company has a lot to learn...
I'm a 3 day old customer.
I have to admit, their tech is top notch, however, unfortunately, so far, I have to agree with you on their customer service.
Do you have the number to their executive customer service? I'm getting no where with the standard line.
I've been out of internet since I started because I burnt through my data, relying on the promised "relaxed bandwidth" they told me I would get for 20 days.
This is rediculous and it just takes a quick google search to see that thsi company has 1-star service. :(
Where I live, I don't have many options. And I want this to work out, but it's only been 3 days and I'm already frustrated as heck.
