Forum Discussion
Who can be contacted to fix a problem?
This comany has some real serious issues. Especially in the Customer Service area. This company could care less about it's customers. It seems Liz is the only one that has any ability to do anythin...
For those that are not getting satisfaction here, or with their thrid world call centers, call the corporate office in Germantown MD. They will place you with "Execuitive Customer Service"... where they seem to be able to fix problems....
I spent 10 minutes on the phone there, and my issue was fixed. Wished I would have thought of calling CORP a long time ago.. Not only would my head feel better from beating it against a wall, but Hughes wouldn't have wasted hours and hours of their time, eating up their profits...
This company has a lot to learn...
Just tried the number, and after I chose tech support and it said "Currently all agents are busy...." it cut off.
I can tell you that this is definitely not the norm. Hopefully someone is working on the problem.
Edit: I sent a message on the Facebook page to let them know of the issue.
You seem to be a Hughes-fan. I take it you haven't had a problem with them yet?
Because if you ever do, you'll understand why some of us feel the way we do.
Sure, if they did what they say they would do, and nothing ever broke, and we never needed to talk to a human for help, then Hughesnet is great, because the technology is great.
But when you don't fix your customer's problems, you fail to be a successful business. I'm glad you seem to be lucky and haven't had issues yet.
