So the saga continues , last Sept. to this Jan hn worked great , now after modem after modem and tech inspection ,6 months later they finally say nothing they can do,.........so i can not use this sy...
While it is true latency is unfixable due to the nature of satellite internet, it is strange it was able to work for a long period of time and now no longer does.
The only other thing I can think of is if the work site made the rules more strict in regards to what type of connection is allowed to connect to their site. Or the time out window on the work site is sensitive and since there is higher than normal latency with satellite internet, it doesn't allow a connection to be established. The best thing I can do is run remote diagnostics to see if there is anything else that could be possibly contributing to this. If you would instead like to consider terminating the account, you would need to call our support line a 1-866-347-3292 to inquire about a termination fee waive. I can, however, private message you details about your current contract termination fee, if there is one present. I am very sorry this has happen and apologize for the inconvenience. -Damian
Hey Damian,.........i dont understand that lingo very well, alls i know is that it worked exelent at first....it works perfect on my phone ......would you pm me please .......... the web site has not changed a thing as far as they say................... its the only highspeed internet availble in our area so we are strapped sorta speak.....it works fine for my wifes work......vpn hospital...................thanks man rob
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site still blocked","id":"message:142468","revisionNum":1,"repliesCount":7,"author":{"__ref":"User:user:149042"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:TechSupport"},"conversation":{"__ref":"Conversation:conversation:142468"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:142468"},"body@stripHtml({\"truncateLength\":200})":" So the saga continues , last Sept. to this Jan hn worked great , now after modem after modem and tech inspection ,6 months later they finally say nothing they can do,.........so i can not use this sy...","body@stringLength":"521","rawBody":"
So the saga continues , last Sept. to this Jan hn worked great , now after modem after modem and tech inspection ,6 months later they finally say nothing they can do,.........so i can not use this system for my work. here we are in 2024 with allllllllllllllllllll this knowledge and yet still broken. im having to use my phone for a hotspot to gain access to my work. the lack of communication is one of the biggest problems, to worried about howed we do......................very frustrated to say the least
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Hey Damian,.........i dont understand that lingo very well, alls i know is that it worked exelent at first....it works perfect on my phone ......would you pm me please .......... the web site has not changed a thing as far as they say................... its the only highspeed internet availble in our area so we are strapped sorta speak.....it works fine for my wifes work......vpn hospital...................thanks man rob
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Hey Damian,.........i dont understand that lingo very well, alls i know is that it worked exelent at first....it works perfect on my phone ......would you pm me please .......... the web site has not changed a thing as far as they say................... its the only highspeed internet availble in our area so we are strapped sorta speak.....it works fine for my wifes work......vpn hospital...................thanks man rob
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Tech came out and tried everything, new modem, reset , he verified its a HN problem and basically said it cant be fixed. so i guess im stuck in a contract with a product i can not use as it was delivered to me in performance description when i made agreement to purchace
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Tech came out and tried everything, new modem, reset , he verified its a HN problem and basically said it cant be fixed. so i guess im stuck in a contract with a product i can not use as it was delivered to me in performance description when i made agreement to purchace
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Did the tech try a VPN?
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Did the tech try a VPN?
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He did, he even brought his personal lap top in and tried to hook to theweb site, no go......tec said latency is the problem and its un fixable, he even got on the phone with another tech, and they both said \" nothing can be done\" 5-23 to 1-24 it worked flawlessly then all of a sudden err connnection reset .....................i wonder if i might be able to get a reduced rate or termination fees waved? not sure what to do
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He did, he even brought his personal lap top in and tried to hook to theweb site, no go......tec said latency is the problem and its un fixable, he even got on the phone with another tech, and they both said \" nothing can be done\" 5-23 to 1-24 it worked flawlessly then all of a sudden err connnection reset .....................i wonder if i might be able to get a reduced rate or termination fees waved? not sure what to do
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Six60street,
While it is true latency is unfixable due to the nature of satellite internet, it is strange it was able to work for a long period of time and now no longer does.
The only other thing I can think of is if the work site made the rules more strict in regards to what type of connection is allowed to connect to their site. Or the time out window on the work site is sensitive and since there is higher than normal latency with satellite internet, it doesn't allow a connection to be established. The best thing I can do is run remote diagnostics to see if there is anything else that could be possibly contributing to this. If you would instead like to consider terminating the account, you would need to call our support line a 1-866-347-3292 to inquire about a termination fee waive. I can, however, private message you details about your current contract termination fee, if there is one present. I am very sorry this has happen and apologize for the inconvenience. -Damian
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Six60street,
While it is true latency is unfixable due to the nature of satellite internet, it is strange it was able to work for a long period of time and now no longer does.
The only other thing I can think of is if the work site made the rules more strict in regards to what type of connection is allowed to connect to their site. Or the time out window on the work site is sensitive and since there is higher than normal latency with satellite internet, it doesn't allow a connection to be established. The best thing I can do is run remote diagnostics to see if there is anything else that could be possibly contributing to this. If you would instead like to consider terminating the account, you would need to call our support line a 1-866-347-3292 to inquire about a termination fee waive. I can, however, private message you details about your current contract termination fee, if there is one present. I am very sorry this has happen and apologize for the inconvenience. -Damian
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