Forum Discussion

boggen's avatar
boggen
Freshman
23 days ago

ht2000w obtained by not registeration

swapped plans or something a while back, got sent a new modem, tried never got through connecting it up, kept using old modem. now have time to swap out old modem for new one. and i got the GPS coordinates done. but now it is stuck on "registration" during install. 

around internet says something about a sbc.cfg file and sbc.bin file i might need? never obtained one in email, or other. 

who, what, when, were, how... what do i need to do to get this new modem up and going?

  • maratsade's avatar
    maratsade
    Distinguished Professor IV

    You can wait until Tuesday when the HN reps will be here, or you can call the 24/7 line and see if those reps can help you.  I hope this gets solved for you quickly. Good luck!

  • You can't register it yourself unless you had prior authorization to do so (and did so within the requested time frame). You will need the assistance of phone support. You can call phone support or wait until the next available business day to coordinate with a rep here, as was mentioned.

    As for the sbc file: That's retrieved as part of the registration process. It is tailored to your specific modem capabilities and account/plan and is updated to account for any changes to technical satellite parameters (transponder frequencies, satellite ephemeris, etc.). I don't recommend attempting to obtain one outside of the normal registration process. Not sure what security measures are in place, but I would assume that anything that looks like usual access to the network could feasibly lock your out your SAN.

  • boggen,

     

    Thanks for reaching out! We'd love to help take a look into this for you. However, I was unable to locate your account through your Community profile. Please send us a private message at the link attached below with your account number or a phone number attached.

     

    https://community.hughesnet.com/users/Remy/102584

     

    Thanks, 

    Remy