Forum Discussion
You are not on a valid gateway
I've been trying to view our FAP for the last few days with my iPhone and my Mac using both Safari and Firefox web browsers. On each one I've been getting a "You are not on a valid gateway" message f...
Hello sli-er,
The engineers have fixed the purchase tokens part, can you please confirm on your end?
-Liz
Thanks for these, this helps. I'll escalate to see what your available options are for checking usage. I'll post back once I have any news to share.
-Liz
You're welcome and thank you too, Liz.
You're welcome, our folks are looking into this now.
-Liz
Hi sli-er_15,
Thank you for your patience while this is investigated. There are several people still looking into this so that's the only update I have so far. I'll keep you posted.
Have a good weekend!
-Liz
Thank you Liz. The error is now "We cannot communicate with your gateway at this time" when I tried to view our usage. Any chance I can get back my data usage monitor in my modem at the same time?
Hi Liz,
Somethings happening. Sort of. The usage now shows "Please wait while we retrieve your information...". That's it, no usage grapg comes up.
Good morning sli-er_15,
Thank you for this update and screenshot, I'll share it with the engineers to let them know. I'll post back once I have any other news for you.
-Liz
