Forum Discussion

sli-er_15's avatar
sli-er_15
Sophomore
5 years ago

You are not on a valid gateway

I've been trying to view our FAP for the last few days with my iPhone and my Mac using both Safari and Firefox web browsers. On each one I've been getting a "You are not on a valid gateway" message f...
Performance
  • Liz's avatar
    Liz
    5 years ago

    Hello sli-er,

     

    The engineers have fixed the purchase tokens part, can you please confirm on your end?

     

    -Liz

Liz's avatar
Liz
Moderator

Hi sli-er_15,

 

Thank you for your patience while this is investigated. There are several people still looking into this so that's the only update I have so far. I'll keep you posted. 

 

Have a good weekend!

 

-Liz

sli-er_15's avatar
sli-er_15
Sophomore
5 years ago

Thank you Liz. The error is now "We cannot communicate with your gateway at this time" when I tried to view our usage. Any chance I can get back my data usage monitor in my modem at the same time?