Forum Discussion
You are not on a valid gateway
I've been trying to view our FAP for the last few days with my iPhone and my Mac using both Safari and Firefox web browsers. On each one I've been getting a "You are not on a valid gateway" message f...
Hello sli-er,
The engineers have fixed the purchase tokens part, can you please confirm on your end?
-Liz
Hi sli-er_15,
Thank you for your patience while this is investigated. There are several people still looking into this so that's the only update I have so far. I'll keep you posted.
Have a good weekend!
-Liz
Hi Liz,
Somethings happening. Sort of. The usage now shows "Please wait while we retrieve your information...". That's it, no usage grapg comes up.
Good morning sli-er_15,
Thank you for this update and screenshot, I'll share it with the engineers to let them know. I'll post back once I have any other news for you.
-Liz
Hi sli-er_15,
Thank you for your patience, I've pinged our engineers for an update on your case. I'll let you know once I have any news to share.
-Liz
Hi sli-er_15,
Thank you so much for your continued patience as the devs work on this. They've identified what may be causing all this and we've tested some potential fixes. We're getting closer. I'll let you know once I have any new news for you.
Have a good weekend!
-Liz
Thank you, Liz for the update. I just looked online to find a new page to view/buy tokens. It still shows 100% whether I've been online for a while or not. I don't know how much of our FAP is available via the online usage meter or the one that's not in my modem anymore. I've attached screenshots of what I currently have. The Historical Usage has "no data available" when I looked in the tab. Hopefully the techs can "fix" the usage meter that's online atleast, so I can view how much FAP i available at any given time. Thanks again.
Hello Liz,
Our FAP ran out yesterday. The usage meter was showing "100% Remaining", as usual.. I tried redeeming a token but nothing happened when I hit the "Redeem" button. A few minutes later when nothing happened I called our dealer to see if our FAP renewed, just in case it might've went through without a notification. Our FAP was still out according to the dealer so we had him redeem a token for me.
I also don't see where it shows whether our FAP has run out or not in the new format. In the old format it was either OK or not. I'd appreciate if I can view how much of our 475MB FAP is left like it used to show in our modem.I accessed my account via my iPhone using data because our internet being throttled is really, really slow. Attached is a screenshot of the current meter at the time our FAP ran out.
