Forum Discussion

Aber787's avatar
Aber787
New Poster
5 years ago

Zero internet connection code 12.7.1

Hi I have absolutely zero internet it's reading code 12.7.1. unfortunately our phones go off WiFi and we don't have any cell service or 4g. What could be the issue, started two days ago. Thanks
Performance
  • Liz's avatar
    Liz
    5 years ago

    Good morning Aber787, 

     

    Checking in on your site and I'm glad to see you're back online! If you have any other concerns, please don't hesitate to post again in the community.

     

    Thanks,

    Liz

  • maratsade's avatar
    maratsade
    Distinguished Professor IV
    5 years ago

    That code is supposed to be transitory -- maybe there's an issue at your gateway, which the reps on this site can check for you. They should be in later today.  Have you tried unplugging the modem, leaving it off for a few minutes, then plugging it in again?

    • Aber787's avatar
      Aber787
      New Poster
      5 years ago
      Forgot to mention it said cannot connect to gateway, tried unplugging it a few times, all the connections are tight. What is the gateway?
      • MarkJFine's avatar
        MarkJFine
        Professor
        5 years ago

        Your dish talks to the satellite.

        The satellite talks to a ground station/gateway somewhere on the West Coast.

        The ground station is connected to the internet.

        If there is bad weather or some other problem at the ground station, it doesn't see a signal from the satellite (and you) so you will be cut off from the internet.