Forum Discussion

wgrobison1's avatar
wgrobison1
Junior
4 years ago

email load error

As of around 10 to 11 AM my email was ok, now I get the error Fault error: system failure: getting database connection, system failure: getting database connection. This comes up in the spot that nor...
Data Management
email load error
  • maratsade's avatar
    maratsade
    4 years ago

    Maybe they just needed to reboot something. 😁

     

    wgrobison1 wrote:

    It seems to be working  OK now thanks

     

Pete_Vit's avatar
Pete_Vit
Senior
Remy wrote:

I've gotten word that within the past hour and a half, the issue has been resolved! Please let me know if the issue persists for anyone, and we can proceed from there! We appreciate your patience!

 

Thanks,

Remy

Thank you Remy, webmail and Thuinderbird were working ok until I attempted to send an email, the client (Thunderbird) asked for my password, I used the one stored and it failed to send, then I tried the password used to connect to the webmail client and neither worked. I'm not sure how or why these passwords are different and why I did this. I'm going to try and change my password if possible to make them the same

Pete_Vit's avatar
Pete_Vit
Senior
4 years ago

adding later

Sending of the message failed.
Failed due to unexpected error 80004005. No description is available.
The message could not be sent using Outgoing server (SMTP) smtp.hughes.net for an unknown reason. Please verify that your Outgoing server (SMTP) settings are correct and try again.

i made both passwords the same, but still getting this error, can someone verify the pop3 and smpt email servernames and ports for me?