Forum Discussion

maratsade's avatar
maratsade
Distinguished Professor IV

Is this like before, when you were getting a 504 error?  Could you post a screenshot of what you see when trying to access email?

wgrobison1's avatar
wgrobison1
Junior
7 months ago

Hmmm… can't reach this page

 server IP address could not be found.

Try:

  • Checking the connection
  • Checking the proxy, firewall, and DNS settings
ERR_NAME_NOT_RESOLVED
Diagnose issueRefresh
 
  • maratsade's avatar
    maratsade
    Distinguished Professor IV
    7 months ago

    Clear the DNS. Follow the procedure below to the letter. 


    1. Turn off all of the devices using the modem (all phones, iPads, computers, etc.)

    2. Unplug the modem's power from the wall socket.

    3. Wait a minute, then plug the modem back in.

    4. Wait about 5 minutes after all the lights on the modem are back on, then turn all your devices on one-by-one.

    • wgrobison1's avatar
      wgrobison1
      Junior
      7 months ago

      have followed your instructions, still no email, all other sites ok

      • Remy's avatar
        Remy
        Moderator
        7 months ago

        wgrobison1,

         

        Thank you for reaching out! Are you still experiencing email issues?

         

        Thanks,

        Remy