Forum Discussion

maratsade's avatar
maratsade
Distinguished Professor IV

Clear the DNS. Follow the procedure below to the letter. 


1. Turn off all of the devices using the modem (all phones, iPads, computers, etc.)

2. Unplug the modem's power from the wall socket.

3. Wait a minute, then plug the modem back in.

4. Wait about 5 minutes after all the lights on the modem are back on, then turn all your devices on one-by-one.

wgrobison1's avatar
wgrobison1
Junior
7 months ago

have followed your instructions, still no email, all other sites ok

  • Remy's avatar
    Remy
    Moderator
    7 months ago

    wgrobison1,

     

    Thank you for reaching out! Are you still experiencing email issues?

     

    Thanks,

    Remy

    • wgrobison1's avatar
      wgrobison1
      Junior
      5 months ago

      yes! still problems again!

       

       

      • Remy's avatar
        Remy
        Moderator
        5 months ago

        wgrobison1,

         

        Are you experiencing the same error you previously shared?

         

        Thanks,

        Remy