Forum Discussion
gateway and acceleration problems
My problem is that about 5 days ago, out of the blue, my internet connection started dropping connections to the gateway. Based on the gateway address I believe it's out of Salt Lake City. I've veri...
Good morning macsretandme,
That sounds great! I've relayed your updates to engineering so they are aware. We're here if you need us.
Edit:
Engineering confirmed they did reconfigure something on your beam so that performance would be better.
the "cycling" I'm referring to seems to be a pattern of connection/association with the server in Salt Lake City. Connection performance will be absolutely fine, start declining, out altogether, then suddenly restored all in the same web browsing session and repeating the problem pattern about 10 - 15 minutes after continuing browsing. Almost like a looping effect. Everything I can think to test on this end with equipment checks out fine. Running windows 7, Firefox Browser 57, Netgear wireless router, all operating normal, even when eliminating router, the problem persists. My modem is an HT1100 Gen4, not ready to commit to Gen5 w/2 yr contract. Disconnecting the modem from the power/computer and starting fresh does not correct the problem.
Good morning macsretandme,
Thank you for the clarification, I will include this in my escalation report. Once I have an update for you I will post back.
Your patience and understanding are much appreciated.
