cancel
Showing results for 
Search instead for 
Did you mean: 

gen 5 system

Highlighted
Sophomore

gen 5 system

Just had a gen5 system installed 4 days ago and its looking like a serious mistake.

For 3 of the 4 days I let it go so that maybe there was a software update needed and nothing.

Speed test have never gotten abouve 1.9 kbps which is only .3 kbps faster than my slow dsl.

Called tech support and after about 30 minutes of troubleshooting no dice.

Suddenly I get offered an upgrade to a gen 5 (yup) Really? I just had a gen 5 installed and now they want to upgrade me?

So after all was said and done I agreed to have another installer come out andservice my equipment. Along with that they wanted installation fees. I ask why am I paying for installation when this system is only 4 days old? CS rep states that they have to reaim the dish and install another modem. ??????

All I am asking for is the promised 10mps download speeds and not with what I was left with. It has to be a simple setting that can be made imo. I have agreed to my side of the 2 yr commitment , why cant hughsnet?

It seemd that the cs rep ( I have his name as well) was only interested in sell sell sell.

Any help would be welcomed as to maybe some setting changes or whatever.

 

1 ACCEPTED SOLUTION

Accepted Solutions
Sophomore

Re: gen 5 system

Now I was quick to complain and it was for a very good reason due to very inferior internet speed ( noted in above posts)

After a second installer came out to my residence and aimed me to the new bird changed the modem out and possibly the lnb ( I havent checked the serial yet) I now have above what was advertised internet. I realize that as the bird gets more load on it that it will slow down some and honestly I can live with that.

So with that being said I hope that everyone will be sorted before long and the speeds increase for all.

Here is the latest speed test.

http://testmy.net/db/xoHac70nL

 

 

20 REPLIES
Assistant Professor

Re: gen 5 system

You aren't on Gen5 currently, the Gen5 modem is backwards compatible with the older satellite and service plans.

It sounds like you are on Jupiter One (Gen4) with a Gen4 service plan since Gen5 service plans offer upto 25Mbps and not 10Mbps.

The reason they are interested in "sell sell sell" is because Jupiter One is overloaded and they are trying to get customers off that bird onto the new Jupiter Two bird.

Sophomore

Re: gen 5 system

Thanks for the reply but the problem is I am not even getting gen 4 speeds. Top speed of 1.9 kbps , is that really and acceptable speed for this system? Not in my book.

All Im asking for is at leat close to the advertised and promised speeds, nothing more.

Im hoping there is a simple setting somewhere in the modem.

Seriously I want to make this work but if this is what I can expect speed wise what is the sense in keeping it around if my dsl is only .3 kbps slower and hlf the cost.

Sophomore

Re: gen 5 system

My mistake, I stated kbps instead of mbps.

Also here a 2 recent speed tests, which in my opinion do not come aqnywhere close to the advertised speeds.

http://testmy.net/db/ZKDdY7J9X  this morning

 

http://testmy.net/db/2Oz96XAar  3-17-17

Sophomore

Re: gen 5 system

Did you just imply that they sold more packages than the current system can handle?  Go fugure.  And the're still selling Gen 4.  Imagine that.  Sounds like fraud, but I'm the dumb one in this mix. 

Sophomore

Re: gen 5 system

So, being that this is a "support Page" is there not anyone that can answer not only my issue but seems to be many others as well as to the poor speeds that we are getting?

After reading many threads and seeing the same complaints over and over I see no resolution.

Even made sure that I did the tsts as mandated by the admins here and not one single answer. CS via phone is of no help as they only want to upsell and not try to fix the issue.

As Ive stated before I really do want to make this system work but its not looking good at all at this point.

Ive had 2 instances were the internet was at or above the rate I was sold. For a grand total of 5 minutes each.

Once again here are the results but not really sure if anyone that can help really is on here or not.

http://testmy.net/db/ANrOUSBfL

I would honestly be happy with 5 mbps to be honest but with crap internet that this system is showing I may as well go back to my slow (now seems lightning fast) level 1 dsl.

BTW 394 Kbps is my current dl speed REALLY?

Sophomore

Re: gen 5 system

On a side not. Here is a test from testmy with my what I thought was slow before now. Luckily Ive kept dsl for now.

http://testmy.net/db/YgKvWCyh2

Adjunct Instructor

Re: gen 5 system


shadow357 wrote:

Thanks for the reply but the problem is I am not even getting gen 4 speeds. Top speed of 1.9 kbps , is that really and acceptable speed for this system? Not in my book.

All Im asking for is at leat close to the advertised and promised speeds, nothing more.

Im hoping there is a simple setting somewhere in the modem.

Seriously I want to make this work but if this is what I can expect speed wise what is the sense in keeping it around if my dsl is only .3 kbps slower and hlf the cost.


 

Have you tried sending a PM to one of the admins here?  

Moderator
Moderator

Re: gen 5 system

Hi shadow357,

 

Welcome and thanks for posting and running those testmy.net speed tests. I've run diagnostics on your site and can certainly escalate your case to our engineers. Please note that it may take a week or more to find out if there will be maintenance scheduled to address your performance concerns.

 

C0RR0SIVE is correct, I can see you have our new HT2000w WiFi modem, but you are currently pointed at our EchoStar 17 satellite and running on the Gen 4 Prime Plus plan.

 

As a newly installed customer, we do have Gen 5 upgrade deals available when you call in. If you decide to upgrade to Gen 5, please let me know so I can let engineering know to disregard your escalation.

 

Thanks,
Liz

Did my post answer your question? Accept as Solution to help others find it faster.--------------------------------->

Sophomore

Re: gen 5 system

How did he UPgrade to the new Gen 5 with a HT2000 modem and stay on an old satellite with a Gen 4 Prime Plus plan?