Forum Discussion
modem shuts down
I was just hooked up last week and everything worked great for the 1st two days. After that the modem shuts down about every 5-10 minutes even when not in use. It boots back up 3-4 minutes later
Hi 7155570761,
It's been a while since we last heard from you, and your diagnostics are showing no unusual reboots like before, so we will close this thread. If you still have concerns, please start a new thread and include a detailed explanation so we can better assist you.
Have a good weekend!
-Liz
still having issues with the modem shutting down?
Hi 7155570761,
Thank you for the update. I've sent another command to your modem, please let me know if by tomorrow the rebooting has stopped.
Your cooperation, patience, and understanding are much appreciated.
Thanks,
Liz
it is still rebooting
Hi 7155570761,
Thank you for letting me know. Let me escalate this to our corporate engineers and I'll update you once I have any news to share. Your cooperation, patience, and understanding are much appreciated.
Thanks,
LizHi 7155570761,
It's been a while since we last heard from you, and your diagnostics are showing no unusual reboots like before, so we will close this thread. If you still have concerns, please start a new thread and include a detailed explanation so we can better assist you.
Have a good weekend!
-Liz
- Hi,
I'm very new to all of this...I am having this problem and it was just set up today...I think I emailed myself. How do I get to the tech? Yes, I am sad😥
