Forum Discussion

ColinH's avatar
ColinH
Freshman
8 years ago

more Gen5 misery in NorCal

I've had Gen5 service for a few months in ZIP 95959 and download speeds have been glacial, ranging from below 1, often in low single digits, to the very rare 14. Never close to 25. Streaming isn't re...
Performance
  • Liz's avatar
    Liz
    7 years ago

    Hi Colin,

     

    Thanks for your patience. Please check your private messages in the top right corner of the community page as I've sent you a PM to further address your concerns.

     

ColinH's avatar
ColinH
Freshman
No response from Tech Support here or on Twitter.
GabeU's avatar
GabeU
Distinguished Professor IV
8 years ago
ColinH wrote:
No response from Tech Support here or on Twitter.

That's most likely due to Beam 55 having known issues that are being worked on.  There's really nothing they can do at this time, speed wise.  I'll tag the reps though as they may be able to do something for you in other ways. 

 

Liz  Amanda