new modem HT2000w

I hope the mods will have an answer for you. 

DEBPOSTON wrote:

That is what i went by and nothing ever happen as far all the lights coming on.  Just the power light, wifi light and lan light.  It was after several tries to replace according to the instructions.  It was after several tries was when i went the the "Install link" on the browser.

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Thank you,  I hope so.  I really miss my Hughes Net at home.

Hello, 

Thank you for reaching out here in the community! After taking a look at your account, I see that we had a new modem shipped to you on Sunday. Have you received this modem?

-Jay

Edited by maratsade because N/A. 

The original post is referencing the modem we sent on the 24th. We sent another on the 29th (Sunday), so I want to check to see if the newest modem didn't work either.

-Jay

yes, but i will not set up.  Please further down in the thread.

Jay: I have not yet received the 2nd new modem.  When I get it I will try to get that one set up.

Let us know if the new modem does not work and if it does not work for you, we will have a tech come out to resolve the issue for you.

-Jay

~Jay:  I sure will and thank you.

I received a voice modem instead of the HT2000w.  I'm still without internet and using my mobile data which is costing me a small fortune. Please advise.

DEBPOSTON 

The reps won't be back on until tomorrow.  They should reply about the modem situation then.  

Thank you so much. 

DEBOSTON, 

I will have a tech come out tomorrow to get you up and running.
 

Your Dispatch is currently scheduled for Thursday, Apr 2, 2020 between 11:00 AM and 3:00 PM.

-Jay

Jay, I work 15 hours a day at our Tax Preperation office 6 days a week until April 15, 2020.  Can you make the appt for April 16 in the afternoon?  Thank you so much.

DEBPOSTON,

Is there anyone who may be able to meet the tech there or are you able to take a few hours to complete the repair? I do not want you to have to wait two weeks to get back up and running.

-Jay

I will be home Saturday afternoon after 4:00 pm.

sorry but no.  I sure wish there was someone.  But i will be there Saturday Afternoon at 4:00pm 

I have made the technician aware of your request. Please let us know once the service is back up and running. I'd like to credit your account for the days that you've been without service.

-Jay

A few days in February and all of March.  I will also package the modem and the voice device and send them back to HughesNet.  Im hoping that the repairman is the same one as always.. He may be able to come do the repair on Saturday afternoon.  He is a good man for Hughes Net.

Jay,  Do you know if the repairman will be coming out to my home on the Saturday?

DEBPOSTON,

The technician will reach out to you by phone to schedule the appointment as the requested date was not available. This doesn't necessarily mean they won't be able to come out at this time, but it was not available in the online scheduler.

-Jay

OK thanks so much

Jay, I haven't heard from a repairman yet for tomorrow afternoon appt.  If he does not show up can I please get you to make an appt to get on out there April 16th afternoon?  You have been very helpful so far and I do appreciate it so much.  Have a good weekend.