only power and wifi light on. no system or transmit
Hello, I have the HT2000W modem/wifi, The other day out of no where only the power and wifi lights are on and nothing else. We've unplugged it, left it off for a while, re plugged it back in with no luck. we've called in to tech support and gotten almost no help, except they keep wanting to send someone out to look at it for $125. To be honest the service has always been extrmemly slow, so im not sure I want to put any more money into it than I already have. Is there anything else that I can try or look at? Not sure if its related but all of the sudden a couple weeks ago it said we used over 15gigs of data in one day.
Should I just order a new modem? this ones not even 2 years old but from what Ive been reading on here it seems that it is the culperate. We did try accessing it via the 192. but it wont connect to it for some reason even though our computer is hardwired.
Thank you in advance.
Hello captainguy03,
I'm glad you found the community, thank you for posting. After running and reviewing your site diagnostics, we have decided as a courtesy to dispatch a technician to do a complete review of your site due to the concerns you've been encountering.
Your complimentary dispatch is currently scheduled for our earliest available slot: Tuesday, Oct 15, 2019 between 08:00 AM-11:00 AM. The tech will reach out to confirm the visit, so you can use that opportunity to reschedule if needed.
