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snails pace

Moderator
Moderator

Re: snails pace

Good morning randalldb,

 

Welcome back and thanks for posting. About an hour ago I  ran diagnostics on your site and they show the HughesNet equipment working normally.

 

I do see that the Galaxy-S10 had some moments of a fair signal so you might want to move that closer to the modem or switch it to the 5 GHz network.

 

What were you trying to do that prompted running speed tests?

 

-Liz

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Sophomore

Re: snails pace

Sophomore

Re: snails pace

That is from a cable connection, wifi turned off, 3 ft cable to modem
Distinguished Professor IV

Re: snails pace


@randalldb wrote:
That is from a cable connection, wifi turned off, 3 ft cable to modem

If you're referring to the following, and if at least some of the other recent tests have been run via WiFi, it may suggest that the problem lies in the WiFi connection.  Perhaps a problem in the settings, the signal or even in the device itself, but it's only a single test, so it's hard to really know.

 

Capture.PNG

 

If I may make a suggestion, I'd give your LAN cable tests and your WiFi tests different labels.   There's even a "WiFi" label, though there's no "LAN" label.  This way it will be easier for compartative purposes.  


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
Sophomore

Re: snails pace

i had wifi turned off during this test, look at the results just below the ones you highlighted, not sure why you see wifi

Distinguished Professor IV

Re: snails pace


@randalldb wrote:

i had wifi turned off during this test, look at the results just below the ones you highlighted, not sure why you see wifi


I don't see WiFi.  Your reply caused me to assume, apparently mistakenly, that you were referring to the most recent test.  And with you having noted that it was while directly connected I assumed, again mistakenly, the at least some of the prior tests were not and that they were instead run via WiFi.  Going by those mistaken assumptions, and with your most recent test (as of that time) being good, but the prior ones not being quite slow, I figured that the problem may be with your WiFi.  

 

My mistake.


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
Sophomore

Re: snails pace

243,191,159 kbps  not so slow? for ethernet ? those are dl speeds on a cable connection. isnt that a problem? 


@GabeU wrote:

@randalldb wrote:

i had wifi turned off during this test, look at the results just below the ones you highlighted, not sure why you see wifi


I don't see WiFi.  Your reply caused me to assume, apparently mistakenly, that you were referring to the most recent test.  And with you having noted that it was while directly connected I assumed, again mistakenly, the at least some of the prior tests were not and that they were instead run via WiFi.  Going by those mistaken assumptions, and with your most recent test (as of that time) being good, but the prior ones not being quite slow, I figured that the problem may be with your WiFi.  

 

My mistake.


 

Distinguished Professor III

Re: snails pace

@GabeU was only referring to the two speed measurements he highlighted: 2.56 Mbps up and 21.69 Mbps down. Those two were normal. 

 

 

randalldb wrote:

243,191,159 kbps  not so slow? for ethernet ? those are dl speeds on a cable connection. isnt that a problem? 



 


 

 

Sophomore

Re: snails pace

I'm not sure if we are on the same page. I'm referring to the 3 examples of my modem speed during the day....those that are below 2 mbps. Can we address that?
Distinguished Professor III

Re: snails pace

I was just clarifying what @GabeU said, which I think you misunderstood.  I believe that HN reps are working with you on your slow speeds and they are currently addressing the issue; it seems Liz may be waiting for a reply to her post.  Unfortunately, the cause of these issues often takes a while to identify,especially when the equipment is working as it's supposed to, which seems to be the case here -- it takes a while to figure out what may be happening on your side of the equipment, and we all know that this is very frustrating, so we all sympathise with you.