Thanks for reaching out and providing a screenshot, this helps! Please describes the steps you took to get to that message so our developers have a clear idea of what's happening.
Also, your account is the one starting with AMR, correct? Please check your private messages, I'm sending you an addition question there.
Your cooperation, patience, and understanding are much appreciated.
I have tried two different ways. See Screenshots. When I try screenshot 1 it give me a message that is very faint to see as you can see in Screenshot 2 that I posted. That message reads, "Please check the account status. Unfortunately an upgrade would not be allowed if the site is not active". I have also used the second method shown in Screenshot 3. When I try that method I get the error shown in Screenshot 4.
Good morning dunahue,
Thank you for this update, glad it's working for you now! Feel free to drop by the community again if you have other concerns.