wifi on but no internet connection

jerriyocham,

Thanks for reaching out! I was able to look into your account and run some diagnostics, and was producing similar results. First let's see if an modem swap will do the job. Please expect the replacement soon; you can use its box to return your old modem. For your convenience, the return label is included in the outer pouch. 

Let me know how the new modem works out for you!

Thanks,
Remy