Forum Discussion

cl's avatar
cl
New Poster
5 years ago

wireless calling not working on cellphone

My new Samsung Galaxy S10e does recognize and show my Hughes net connection in my Connections and WiFi calling is on.  I cannot be heard clearly when I try to place a call and I have not received one of the calls so far and it didn't even show up in my calls list.  Tech support looked at my account and all seems fine.  What else can I do to fix this?

  

  • GabeU's avatar
    GabeU
    5 years ago

    cl 

     

    Unfortunately, WiFi calling doesn't tend to work well with HughesNet, if it works at all.  The high latency and the processes in place to help mitigate the effects of it cause issues with WiFi calling.  

     

    Unfortunately, it's very unlikely that you'll be able to get it to work properly.  

     

    HughesNet does offer their own Voice service, though.  It's just an idea in case you can't get home or cell phone service where you are.  

  • GabeU's avatar
    GabeU
    Distinguished Professor IV
    5 years ago

    cl 

     

    Unfortunately, WiFi calling doesn't tend to work well with HughesNet, if it works at all.  The high latency and the processes in place to help mitigate the effects of it cause issues with WiFi calling.  

     

    Unfortunately, it's very unlikely that you'll be able to get it to work properly.  

     

    HughesNet does offer their own Voice service, though.  It's just an idea in case you can't get home or cell phone service where you are.  

  • TandMShanks's avatar
    TandMShanks
    New Poster
    5 years ago

    We have the same issue with Iphones - WIFI calling does not work at all. Download of pics and messages is stopped or slowed down if the phone is connected to WIFI.

    As for the suggestion of Voice over IP - we have it - does not work well either. Have an ongoing trouble ticket with them over dropped calls and garbled connections on numerous occassions. Sometimes works flawlessly, sometimes not, no rhyme or reason to when it does not work.

    • maratsade's avatar
      maratsade
      Distinguished Professor IV
      5 years ago

      The rhyme and reason is probably a combination of latency and of congestion (traffic) on the beam. 

       

      TandMShanks wrote:

      We have the same issue with Iphones - WIFI calling does not work at all. Download of pics and messages is stopped or slowed down if the phone is connected to WIFI.

      As for the suggestion of Voice over IP - we have it - does not work well either. Have an ongoing trouble ticket with them over dropped calls and garbled connections on numerous occassions. Sometimes works flawlessly, sometimes not, no rhyme or reason to when it does not work.