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No email, connectivity issue

Freshman

No email, connectivity issue

Worked with Hughes net, xfinity, seem to have a connectivity issue with email! Need a technician! Have no email since being hooked up to Hughes net about a week ago!

36 REPLIES
Distinguished Professor I

Re: No email, connectivity issue

@Tiaduffey

 

What email are you trying to use that you are having an issue with?  Is it HughesNet's own or another one, like GMail, MSN, Yahoo, etc.?  

 

Are you using an email application, like Thunderbird, to connect to your email?  

 

When you say "hooked up to Hughes net about a week ago", are you referring to your service being reconnected after the issue that started back in June? 

 

And, from your description, it sounds like the email in question previously worked with HughesNet, but just not since you were reconnected?  Is this right?  

 

Edit:  Does everything esle seem to be working normally with HughesNet, as in you can get online and everything, and it's primarily your email that you're having an issue with?  


AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit
Freshman

Re: No email, connectivity issue

I am using Safari, had this issue last Oct. which started all this mess! Before that could do email. I am also having issues with the App Store. I trouble shooted with Xfinity yesterday forever! It is definitely a connect issue. A couple times App Store started working but stops working again. I have gotten a couple emails but no body to it. After working with Xfinity the body of my emails showed up. I am not getting new emails in.

Freshman

Re: No email, connectivity issue

Yes Gabu I am referring to my reconnect!

Highlighted
Distinguished Professor I

Re: No email, connectivity issue


@Tiaduffey wrote:

I am using Safari, had this issue last Oct. which started all this mess! Before that could do email. I am also having issues with the App Store. I trouble shooted with Xfinity yesterday forever! It is definitely a connect issue. A couple times App Store started working but stops working again. I have gotten a couple emails but no body to it. After working with Xfinity the body of my emails showed up. I am not getting new emails in.


So you're having the same issue with Xfinity?  I don't have any Apple products, so I'm not familiar with their email service, nor the App Store, but if the same issue is happening with Xfinity it would suggest that the problem lies with Apple, not Xfinity or HughesNet.  

 

Or, perhaps I'm not deciphering your post properly.  It sounds like you have two ISPs.  Xfinity and HughesNet.  And the email in question, which is an Apple based email, is having issues with both Xfinity and HughesNet.  Is this correct?  If so, again, it sounds like the Apple email, and the App store, is the problem.   

 

If this is the case, I dont' know what to suggest.  Perhaps someone with Apple devices will have some ideas.  


AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit
Freshman

Re: No email, connectivity issue

I have Hughes net, only use my email address here that I use in Spokane. I’m in Colville where I have issues, everything is fine when I am in Spokane! I can get mail and App Store at any of my neighbors whom also use Hughes net. It is definitely an issue with my internet! Can do internet most of the time, Facebook, etc. A couple times App started working but a very short time. no emails are coming in and I can’t send either! Don’t want to pay Hughes bill if this is not going to work for me! Been dealing with issues since May! Can’t seem to get anywhere! I am sure I am going to need a tech! One who knows what he is doing! Had a guy at a internet place do some trouble shooting with me and he says it’s a connectivity issue! Everything else seemed O.K. I am taking speed test  a few times a day. It seems to be slow! I can’t get anywhere calling Hughes so I am stuck!!! I am beyond frustrated!!!  Teresa Duffey

Instructor

Re: No email, connectivity issue

I'm also a little confused, because it sounds like you're switching between different ISPs and it's likely some configurations are getting confused. I've seen this before on my own Mac.

 

To fix it, try rebooting everything in sequence:

1. Shut down your Mac.

2. Carefully unplug the modem from the wall socket.

3. Wait a minute or two.

4. Plug the modem's power back in.

5. Wait about 5 minutes until the modem reacquires the satellite and ensures it's properly updated.

6. Turn your computer back on.


* Disclaimer: I am a HughesNet customer and not a HughesNet employee. All of my comments are my own and do not necessarily represent HughesNet in any way.
Freshman

Re: No email, connectivity issue

No not switching! Only use xfinity for my email! I’m on Hughes for my server. My email works at neighbors!

Instructor

Re: No email, connectivity issue

I'm still confused. Xfinity to me is an ISP. Are you trying to say that you're going to an Xfinity web site for your email using HughesNet as your ISP?

 

Either way, it still sounds like a DNS issue. If you try what I suggested it might clear it up.


* Disclaimer: I am a HughesNet customer and not a HughesNet employee. All of my comments are my own and do not necessarily represent HughesNet in any way.
Assistant Professor

Re: No email, connectivity issue

"I’m on Hughes for my server."

 

What do you mean by "server" here?