Forum Discussion
No email, connectivity issue
Worked with Hughes net, xfinity, seem to have a connectivity issue with email! Need a technician! Have no email since being hooked up to Hughes net about a week ago!
No, just hooked camera up, it’s not the camera, but am taking it off since it does not work. It is my upload speed, eventually mail comes in but no body to it, App Store might work about once a week then quits again! Mail won’t come in at all, then it does but no body. Some things won’t open then they do. Been fighting with this since I got reconnected! Just want it to work. Last year my camera worked fine! Last year everything worked, but mail started not opening. would not open at all, that started in Oct. then I left for the winter. Last year it was only the mail. Would never open. This year will not work consistently for anything! GabeU was going to send my speed tests to you so you could see my Uploads are BAD!!! If it’s not mail it’s App Store or weather apps, or????? Many things have not worked at one time or another. It is not a Xfinity problem, it is my uploads! Please tell me how we can get this to work! Took me from May until just about a week or more ago to get reconnected after they shut my internet down for no reason. Now I have dealt with this since reconnect. Need my mail to work! I should not have to pay when it is not working. Bill I due on and not want to pay if I isnot going to work. Please let me know if anything can be done to fix this issue. I have dealt with Xfinity and it is not a xfinity issue. It is not jut Apple stuff not working! Also I have a neighbor with 3 blinks working on her Hughes net with no problem.
HughesNet has done diagnostics and there's nothing wrong between the modem and the ground station. Therefore, it's something you're using that's loading the system down. We've led you to the post on how to do speed tests and isolation tests in order to figure out where the problem is. We can't do any of that for you and we certainly can't read your mind.
I'm sympathetic, but without you giving us the appropriate feedback (e.g., specific results of tests) on what we ask you to do, I have no idea how to help you. Adding devices and talking about them not working later just confuses the matter even further. I can certainly guarantee 'upload speed' (unless you really mean 'download speed') is not the problem. I can't even figure out how GabeU was going to send anyone the result of your tests, when you've not told him or anyone else how to find them.
I understand how you feel, it's overwhelming having so many talk at once, but in the end we just want to help out :) it's never too late to broaden your horizons with technology, I know the struggle sometimes myself as humorous as that might sound.
I see you called in and I'm glad they got a technician set up for you, hopefully they'll be able to answer any of your questions and resolve your issue!
Hope you have a good weekend!
-Brooke
First thing, create a free account here:
When you have the account, please let us know and we'll give you the second step.
Tiaduffey wrote:I did my own speed tests, can’t figure out how to do the ones he asked! I am technically challenged!
Well, if you did your own, and you didn't tell anyone, how was GabeU supposed to send your speed tests to anyone, like you said? He gave you very detailed instructions on what to do. If you're that technically challenged, it's likely your entire configuration is messed up and that's why you're having these problems.
Tiaduffey wrote:It is upload that is very low!
I heard that somewhere. Trust me when I tell you that your UPLOAD speed has nothing to do with your email and apps not DOWNLOADING properly.
Tiaduffey wrote:No blink camera or anything else is connected to my internet! Worked last year does not work since reconnect! Works at 2 of my neighbors who are also on Hughes? It seems to be just here
You keep saying this and I keep telling you it's irrelevant. We already established it is your setup that is messed up, but you won't do the things we ask you to because you cower behind bieng "technically challenged". I'll say it again: If you won't do what we ask, then all you're doing is barking in the wind.
This is like watching a blind man trying to fish in a barrell with no fish in it, but complaining that his pole won't move.
Tiaduffey wrote:Wow! Don’t even know what to say anymore!
This site is to get technical advise from people from us. We keep giving you suggestions on what to do and you keep repeating what the problems are and what your excuses are for not accepting the help you're being given. It's redundant.
We can't help you if you won't do what we ask or even feed back to us what you're doing. We can't just wiggle our collective noses to make it work again.
Your only other option is to pay for expensive technical on-site support to come to the location and sort it for you. You can call the regular help line to arrange that, or maybe an admin here can set it up for you.
If you can tell us where you're getting stuck with the speed testing instructions we can help you, but the reps will need those speed test results. And I wouldn't waste your time running speed tests if they aren't being done in the way instructed, as they aren't going to do the reps any good.
Again, if you can tell us where you are having a difficult time we can help you. As maratsade stated, the very first step is creating an account at testmy.net. Click on Sign Up on the upper right of their web page and complete the steps to create an account. Then, after you create the account, sign into the account, if you aren't already, and run the speed tests as instructed.
If you're not able to follow these steps and perform the speed tests as needed, I would ask a friend or relative who has a bit more technical knowledge to help you to do so.
BTW, I don't send your speed test results to anyone. When you've run some tests, either you or someone else (one of us can do it for you) will post your testmy.net results page link so that the reps can click on it and view your speed test results. The results aren't sent to them or anything like that.
Also, just so there's no confusion, I'm a customer, like you. I'm not officially connected to HughesNet in any way, other than being a customer. Only those that have "Moderator" or "Employee" or something similar next to their names are HughesNet employees. The rest of us are just fellow customers.
These are all great suggestions that I also second, I have one other thing I see on my end that I'd like for you to try.
I noticed you have your iPad connected to your hug5g network. This is great for speeds, but for range you would be better being connected to the hug2g. Because your iPad is mobile, it relies on that range and, depending where you are in your house, could be causing a weak signal.
Try switching to your hug2g network and see if you notice any changes.
-Brooke
Thank you Brooke! I did try both hug 2 and hug5. I have never been so frustrated and it does not work for me to have so many people helping because they don’t understand all the issues and all I’ve tried! I needed to stick with one person only! It does not help to be belittled or put down and I wish I understood more about the technology but I don’t! Hope this tech helps because I’m done trying, will have to go without and wait for a tower to be put in up here in the forest! I hear we are on the worst beam for Hughes Net there is. We are very slow up here but can go to my neighbors and everything is works! Thank you for being nice!
I did my own speed tests, can’t figure out how to do the ones he asked! I am technically challenged! It is upload that is very low! No blink camera or anything else is connected to my internet! Worked last year does not work since reconnect! Works at 2 of my neighbors who are also on Hughes? It seems to be just here!
Wow! Don’t even know what to say anymore!
Tia, I agree with Mark. It seems that since you have such issues understanding the technology, you may need someone to sit with you in person and help identify and fix the problem. You will need to pay for a Hughesnet tech to come visit you and work on your network. It would save you a lot of time and headaches.
It's times like this that I wonder. What would Gwalk do in this case?
Thanks everyone for trying to help me! This isn’t helping me because too many people are responding and not seeing the whole issue I guess. I can only imagine how hard it is to help me or anyone else technically challenged. I did try both hug5 and hug2. I’ve done everything anyone suggested except the complicated speed tests that just through me for a loop! Can’t try it now because my laptop isn’t here anymore. Don’t want to try it at this point, have spent too many days and weeks trying to deal with getting back on the internet and then to have it still not working right! It is consuming my life and can’t do anymore! Thanks for trying, I have a Hughes net tech coming out to hopefully fix it! If not I guess I have to quit Hughes net! Ridiculous for me to keep trying! The tech tells me it is a connectivity isue. Whatever it is just hope they can fix it!
I did several of the normal Hughes net speed tests and reported them.
Thank you Brooke for being nice! It does not help when people are sarcastic or mean or putting you down, just shuts me down! We will get to the bottom of this or just move on without! Think it would have worked out better for me to just stick to one person! Get frustrated when I have to explain things over and over then probably leave out some issues.
Tiaduffey wrote:It does not help to be belittled or put down and I wish I understood more about the technology but I don’t!
I know that you didn't name names, so to speak, but if I was one who came across as sarcastic or demeaning in any way I apologize. It wasn't my intention. My sole intention was to do what I could to help, though I admit that I'm not always the best at trying to help someone who is new to technology, or at least new to the technical aspects of it. I'm trying to better that.
I hope the tech visit is beneficial.
Tiaduffey wrote:Thank you Brooke! I did try both hug 2 and hug5. I have never been so frustrated and it does not work for me to have so many people helping because they don’t understand all the issues and all I’ve tried! I needed to stick with one person only! It does not help to be belittled or put down and I wish I understood more about the technology but I don’t! Hope this tech helps because I’m done trying, will have to go without and wait for a tower to be put in up here in the forest! I hear we are on the worst beam for Hughes Net there is. We are very slow up here but can go to my neighbors and everything is works! Thank you for being nice!
I have a couple questions.
1 When you are in Spokane what IPS do you use?
2 When you are in Colville are you using Hughesnet?
Wasn’t you, and the tech said I live in the Bermuda Triangle! He couldn’t figure it out! It’s very bizarre! Does not seem to be an Xfinity issue either! You got me! Nothing left to do!
In Spokane Xfinity, in Colville Hughes Net. Use Comcast mail in both, America email address
Comcast mail in both
Same Comcast email in both
