Forum Discussion

Tiaduffey's avatar
Tiaduffey
Freshman
7 years ago

No email, connectivity issue

Worked with Hughes net, xfinity, seem to have a connectivity issue with email! Need a technician! Have no email since being hooked up to Hughes net about a week ago!

  • GabeU's avatar
    GabeU
    Distinguished Professor IV

    Tiaduffey

     

    What email are you trying to use that you are having an issue with?  Is it HughesNet's own or another one, like GMail, MSN, Yahoo, etc.?  

     

    Are you using an email application, like Thunderbird, to connect to your email?  

     

    When you say "hooked up to Hughes net about a week ago", are you referring to your service being reconnected after the issue that started back in June? 

     

    And, from your description, it sounds like the email in question previously worked with HughesNet, but just not since you were reconnected?  Is this right?  

     

    Edit:  Does everything esle seem to be working normally with HughesNet, as in you can get online and everything, and it's primarily your email that you're having an issue with?  

    • Tiaduffey's avatar
      Tiaduffey
      Freshman

      I am using Safari, had this issue last Oct. which started all this mess! Before that could do email. I am also having issues with the App Store. I trouble shooted with Xfinity yesterday forever! It is definitely a connect issue. A couple times App Store started working but stops working again. I have gotten a couple emails but no body to it. After working with Xfinity the body of my emails showed up. I am not getting new emails in.

      • GabeU's avatar
        GabeU
        Distinguished Professor IV

        Tiaduffey wrote:

        I am using Safari, had this issue last Oct. which started all this mess! Before that could do email. I am also having issues with the App Store. I trouble shooted with Xfinity yesterday forever! It is definitely a connect issue. A couple times App Store started working but stops working again. I have gotten a couple emails but no body to it. After working with Xfinity the body of my emails showed up. I am not getting new emails in.


        So you're having the same issue with Xfinity?  I don't have any Apple products, so I'm not familiar with their email service, nor the App Store, but if the same issue is happening with Xfinity it would suggest that the problem lies with Apple, not Xfinity or HughesNet.  

         

        Or, perhaps I'm not deciphering your post properly.  It sounds like you have two ISPs.  Xfinity and HughesNet.  And the email in question, which is an Apple based email, is having issues with both Xfinity and HughesNet.  Is this correct?  If so, again, it sounds like the Apple email, and the App store, is the problem.   

         

        If this is the case, I dont' know what to suggest.  Perhaps someone with Apple devices will have some ideas.