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Testmy login issue

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Distinguished Professor II

Testmy login issue

Testmy.net doesn't recognize my login.  I use my login credentials and get no errors. I'm taken to the site, but the site does not show me as being logged in.  When I run a test it runs it as though I were not logged in (digression: my speeds are slow.... the max has been around 13 -- no superfast Gen 5 here!).

 

I have tried a password reset request.  I send it in, get the link, reset my password to my normal password, and the site logs me in and shows me as being logged in.  If I log out and try to log in again, the same issue as before happens (the site does not see me as being logged in).  To get logged in again I have to do a password reset. This is tedious.

 

Using Windows 10, I've tried this on Chrome, Edge, and Firefox.  Same thing every time.

 

Anyone else experiencing this?

 

 

22 REPLIES 22
Highlighted
Associate Professor

Re: Testmy login issue

I personally am not having issues aside from them not showing Hughesnet when using WAS...  Do you get any invalid password errors or anything?  Have you tried to disable WAS to see if the issue persists?

Please follow the directions below to disable Web-Acceleration.

1: Visit http://192.168.0.1 in your web-browser.
2: Click the "i" icon at the top of the HT1100/2000w System Control Center (also known as the SCC).  It is highlighted in red in the image below.
photo skUivVb.png

3: Click on "Web Acceleration" then "Control" outlined in red.
photo jnchLQt.png

4: Click on "Web Acceleration Enabled", this will change to an orange button that says "Web Acceleration Disabled".
photo mQGk0j9

5: Restart your browser and try using the service that isn't working, please let us know how that works for you.


Highlighted
Distinguished Professor IV

Re: Testmy login issue

@maratsade

 

I logged out, closed my browser, opened back up and signed back in.  Everything worked for me.  

 

If it's still having this problem, and you can at least stay signed for a one shot thing, you might want to create a post on their forums regarding the issue.  CA3LE often answers pretty quickly (I don't think he/she ever sleeps Smiley Tongue ).  


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
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Distinguished Professor II

Re: Testmy login issue

@C0RR0SIVE,  I wasn't getting any errors at all.  I would enter the crendentials and it would take me to the home page, but I was not logged in. ETA: No difference when disabling WAS.

@GabeU,  I may post something because to make matters weirder, the whole thing works if I check "remember me."  I had never had to do that before.  I thought maybe it's a cookie-related thing, like the way I have the cookies set up, but I have nothing whatsoever blocking Edge, and the issue is the same with Edge. Weird.

Highlighted
Distinguished Professor IV

Re: Testmy login issue

@maratsade

 

Well, now, that's weird.  I entered my credentials, unticked the "Remember Me" box, clicked Sign In and, after the page changed it showed me as NOT being signed in.  I then did the same, but left the "Remember Me" box ticked, and everything worked.  That's really weird.  

 

I'll post about this in their "General Discussion" section.

 

Is testmy.net recognizing Hughesnet as your provider as of late?  It isn't for me.  I'm just wondering if this issue could be related (probably not).   

 

 

 


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
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Distinguished Professor II

Re: Testmy login issue

@GabeU, I'm glad you were able to replicate the error.   I guess it's them, then.  And no, it's not recognizing Hughesnet as the provider for me either. The space for the ISP is blank.   I posted in response to your post about this that it's also happening to me.

Highlighted
Distinguished Professor IV

Re: Testmy login issue


@maratsade wrote:

@GabeU, I'm glad you were able to replicate the error.   I guess it's them, then.  And no, it's not recognizing Hughesnet as the provider for me either. The space for the ISP is blank.   I posted in response to your post about this that it's also happening to me.


Ah.  I looked for that specifically, but didnt see it.  On testmy's forum?  

 

It's a pain, as it's nice to be able to compare my speeds with other Hughesnet users.  I hope they fix it, wherever the problem lies.  

 

No answer on the post regarding the sign in on testmy yet, I see.  Perhaps CA3LE finally decided to take a nap.  LOL.  


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
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Distinguished Professor II

Re: Testmy login issue

I can see my post; it's the last answer (at least right now) under your "No longer detecting my provider?" post. It says it's been posted (was in moderation for a bit). 

 

I see CA3LE tried a fix for the login issue but it didn't work.

Highlighted
Distinguished Professor IV

Re: Testmy login issue

@maratsade

 

Ah, okay.  I see your post on the missing provider thread on testmy.net.  Smiley Happy

 

Even though the login issue isn't fixed yet on testmy.net, I think it's funny that, whatever CA3LE did, it's now signing into the forums instead of defaulting to the home page.  At least for me, it is.   Is it doing this for you, too?  Does it take you to the forums instead of the home page when you click on Sign In after entering your credentials?  

 

 

 

 


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
Highlighted
Distinguished Professor II

Re: Testmy login issue

" Is it doing this for you, too?  Does it take you to the forums instead of the home page when you click on Sign In after entering your credentials? "

 

Nope, for me it's defaulting to the home page.  How weird, though, that it's taking you to the forums directly. I hope this gets fixed, though as you may have seen, someone else posted and said s/he wasn't having a problem at all.