Forum Discussion
My thoughts on the Community?
Let me give you my thoughts on the Community. It has become worthless.
SIX DELETED POSTS, including the latest which was trying to help someone with speed issues.
I'm tired of this. I'm about done with it.
Hughesnet, you want customers to help customers, but when you delete posts that becomes impossible.
THERE WAS NO REASON TO DELETE THIS LATEST POST.
Liz,
It seems we may be figuring this out after all. It looks like a couple of posts that had been deleted before had also been deleted because of an edit that I did containing a URL. I remember that they had been deleted immediately after that edit as well. I was thinking it was coincidence, but it's obvious now that it wasn't.
I think I found the issue???
Seems the automated bot, "ResponseUser" is doing the deletes...
I decided to post exactly what GabeU had, then went back and made an edit to include a link, almost immediately the post was deleted...
______________________________________Original Post______________________________________________First, welcome to the Community.
You metioned that Hughesnet speed tests are giving your "high numbers." What are the results you are getting?
Are you connected directly to the modem with a LAN cable or are you connected wirelessly through a router? If through a router, do you notice any difference in speeds when connected directly to the modem with a LAN cable?
There is a protocol for speed testing that helps the reps get an idea of what is going on with your speeds and how to address it. It is as follows....
<After posting I add a link here via edit, the post is immediately deleted here>
To help the Hughesnet Customer Service Reps get a head start on your speed concerns, you should create a testmy.net account and perform a batch of 3-5 tests during different parts of the day, all using a 12MB manual download test. Then share the account results link with us here. You can do so by clicking on "Results" and copying the URL in the address bar and pasting it into a reply post.
Please keep in mind that Hughesnet will only accept testmy.net and the official Hughesnet speed test results. Tests from other sites like speedtest.net are not accepted due to the compression technologies and latency that satellite deploys.
Most important points:-perform the tests while signed into your account at testmy.net
-do the tests while directly connected to the HughesNet modem with a LAN cable (NO ROUTER or Wireless devices)
-use the 12MB size download test file
-space each test at least 5 minutes apart
-post your results URL here, it may look something like http://testmy.net/quickstats/C0RR0SIVE
For a more in depth guide on running the tests, please visit: http://customer.kb.hughesnet.com/Pages/7001.aspx
The Reps are on M-F from approximately 8AM to 5PM Eastern. They will be the ones to address your speed issues, but they will need these tests to do so.
_____________________________________________________________________________________________________________________________Yep. It immediately deleted the second after I went back and added the URL to the speed test site we all use. It did the same to CORROSIVE.
Mods....getting auto deleted when adding that URL is a REAL PROBLEM. If we can't direct users to that test site, which is the one we always send users to, that's not good.
Posting JUST the Macro portion, and it's not being deleted... So...? Liz an answer as to what's happening would be nice... Also, the bot seemingly moderated me for a short time?!
Can I kick ResponseUser in the gonads? XD
"I think I found the issue???"
Impressive. How did you figure it out?
By doing too many things that I am too tired to discuss right at this moment. Gabe can fill you in on what and how we figured things out. Such a long night =.=
