Let me give you my thoughts on the Community. It has become worthless. SIX DELETED POSTS, including the latest which was trying to help someone with speed issues. I'm tired of this. I'm...
You metioned that Hughesnet speed tests are giving your "high numbers." What are the results you are getting?
Are you connected directly to the modem with a LAN cable or are you connected wirelessly through a router? If through a router, do you notice any difference in speeds when connected directly to the modem with a LAN cable?
There is a protocol for speed testing that helps the reps get an idea of what is going on with your speeds and how to address it. It is as follows....
<After posting I add a link here via edit, the post is immediately deleted here>
To help the Hughesnet Customer Service Reps get a head start on your speed concerns, you should create a testmy.net account and perform a batch of 3-5 tests during different parts of the day, all using a 12MB manual download test. Then share the account results link with us here. You can do so by clicking on "Results" and copying the URL in the address bar and pasting it into a reply post.
Please keep in mind that Hughesnet will only accept testmy.net and the official Hughesnet speed test results. Tests from other sites like speedtest.net are not accepted due to the compression technologies and latency that satellite deploys.
Most important points:
-perform the tests while signed into your account at testmy.net -do the tests while directly connected to the HughesNet modem with a LAN cable (NO ROUTER or Wireless devices) -use the 12MB size download test file -space each test at least 5 minutes apart -post your results URL here, it may look something like http://testmy.net/quickstats/C0RR0SIVE
The Reps are on M-F from approximately 8AM to 5PM Eastern. They will be the ones to address your speed issues, but they will need these tests to do so. _____________________________________________________________________________________________________________________________
By doing too many things that I am too tired to discuss right at this moment. Gabe can fill you in on what and how we figured things out. Such a long night =.=
Having posts deleted due to it containing a link is beyond ridiculous. How can we suggest that a user download and install Glasswire without a link? How can we ask a novice user to download and install the Download Status Meter without giving them a link to the location?. How do we direct users back to their core topic without a link.
While we all understand the need to have profanity filters and control spammers there is a definite problem when we spend an hour putting together a detailed reply for a user only the have it "botted".
Having posts deleted due to it containing a link is beyond ridiculous. How can we suggest that a user download and install Glasswire without a link? How can we ask a novice user to download and install the Download Status Meter without giving them a link to the location?. How do we direct users back to their core topic without a link.
While we all understand the need to have profanity filters and control spammers there is a definite problem when we spend an hour putting together a detailed reply for a user only the have it "botted".
Do you think this setting has been enabled on purpose, or that it might be a question of having to fine-tune the settings so they don't go all commando on the posts? I don't remember there being a problem before... Didn't this issue start recently? It seems odd that the setting would be set in such a way as to prevent internal links (such as to other posts), and there have been posts before, on this new community, that contain links and are still sitting there un-deleted (I'd provide a link, but, well....LOL).
By doing too many things that I am too tired to discuss right at this moment. Gabe can fill you in on what and how we figured things out. Such a long night =.=
I'm glad you and Gabe figured out what's going on. I hope the issue gets fixed.
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Community?","id":"message:75246","revisionNum":4,"repliesCount":35,"author":{"__ref":"User:user:29869"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:FeedbackandDiscussion"},"conversation":{"__ref":"Conversation:conversation:75246"},"readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:75246"},"body@stripHtml({\"truncateLength\":200})":" Let me give you my thoughts on the Community. It has become worthless. SIX DELETED POSTS, including the latest which was trying to help someone with speed issues. I'm tired of this. I'm...","body@stringLength":"575","rawBody":"
Let me give you my thoughts on the Community. It has become worthless.
SIX DELETED POSTS, including the latest which was trying to help someone with speed issues.
I'm tired of this. I'm about done with it.
Hughesnet, you want customers to help customers, but when you delete posts that becomes impossible.
THERE WAS NO REASON TO DELETE THIS LATEST POST.
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\"I think I found the issue???\"
Impressive. How did you figure it out?
","body@stringLength":"82","rawBody":"
\"I think I found the issue???\"
Impressive. How did you figure it out?
","kudosSumWeight":0,"repliesCount":29,"postTime":"2017-04-02T07:36:45.625-04:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:75271_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":7994},"visibilityScope":"PUBLIC","isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[],"replies":{"__typename":"MessageConnection","edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwxMHwzOToxfGludCw3NTI3Miw3NTI3Mg","node":{"__ref":"ForumReplyMessage:message:75272"}}],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"CachedAsset:theme:customTheme1-1742466960608":{"__typename":"CachedAsset","id":"theme:customTheme1-1742466960608","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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I think I found the issue???
Seems the automated bot, \"ResponseUser\" is doing the deletes...
I decided to post exactly what GabeU had, then went back and made an edit to include a link, almost immediately the post was deleted...
You metioned that Hughesnet speed tests are giving your \"high numbers.\" What are the results you are getting?
Are you connected directly to the modem with a LAN cable or are you connected wirelessly through a router? If through a router, do you notice any difference in speeds when connected directly to the modem with a LAN cable?
There is a protocol for speed testing that helps the reps get an idea of what is going on with your speeds and how to address it. It is as follows....
<After posting I add a link here via edit, the post is immediately deleted here>
To help the Hughesnet Customer Service Reps get a head start on your speed concerns, you should create a testmy.net account and perform a batch of 3-5 tests during different parts of the day, all using a 12MB manual download test. Then share the account results link with us here. You can do so by clicking on \"Results\" and copying the URL in the address bar and pasting it into a reply post.
Please keep in mind that Hughesnet will only accept testmy.net and the official Hughesnet speed test results. Tests from other sites like speedtest.net are not accepted due to the compression technologies and latency that satellite deploys.
Most important points:
-perform the tests while signed into your account at testmy.net -do the tests while directly connected to the HughesNet modem with a LAN cable (NO ROUTER or Wireless devices) -use the 12MB size download test file -space each test at least 5 minutes apart -post your results URL here, it may look something like http://testmy.net/quickstats/C0RR0SIVE
The Reps are on M-F from approximately 8AM to 5PM Eastern. They will be the ones to address your speed issues, but they will need these tests to do so. _____________________________________________________________________________________________________________________________
","body@stringLength":"2851","rawBody":"
I think I found the issue???
Seems the automated bot, \"ResponseUser\" is doing the deletes...
I decided to post exactly what GabeU had, then went back and made an edit to include a link, almost immediately the post was deleted...
You metioned that Hughesnet speed tests are giving your \"high numbers.\" What are the results you are getting?
Are you connected directly to the modem with a LAN cable or are you connected wirelessly through a router? If through a router, do you notice any difference in speeds when connected directly to the modem with a LAN cable?
There is a protocol for speed testing that helps the reps get an idea of what is going on with your speeds and how to address it. It is as follows....
<After posting I add a link here via edit, the post is immediately deleted here>
To help the Hughesnet Customer Service Reps get a head start on your speed concerns, you should create a testmy.net account and perform a batch of 3-5 tests during different parts of the day, all using a 12MB manual download test. Then share the account results link with us here. You can do so by clicking on \"Results\" and copying the URL in the address bar and pasting it into a reply post.
Please keep in mind that Hughesnet will only accept testmy.net and the official Hughesnet speed test results. Tests from other sites like speedtest.net are not accepted due to the compression technologies and latency that satellite deploys.
Most important points:
-perform the tests while signed into your account at testmy.net -do the tests while directly connected to the HughesNet modem with a LAN cable (NO ROUTER or Wireless devices) -use the 12MB size download test file -space each test at least 5 minutes apart -post your results URL here, it may look something like http://testmy.net/quickstats/C0RR0SIVE
The Reps are on M-F from approximately 8AM to 5PM Eastern. They will be the ones to address your speed issues, but they will need these tests to do so. _____________________________________________________________________________________________________________________________
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By doing too many things that I am too tired to discuss right at this moment. Gabe can fill you in on what and how we figured things out. Such a long night =.=
By doing too many things that I am too tired to discuss right at this moment. Gabe can fill you in on what and how we figured things out. Such a long night =.=
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Having posts deleted due to it containing a link is beyond ridiculous. How can we suggest that a user download and install Glasswire without a link? How can we ask a novice user to download and install the Download Status Meter without giving them a link to the location?. How do we direct users back to their core topic without a link.
While we all understand the need to have profanity filters and control spammers there is a definite problem when we spend an hour putting together a detailed reply for a user only the have it \"botted\".
Having posts deleted due to it containing a link is beyond ridiculous. How can we suggest that a user download and install Glasswire without a link? How can we ask a novice user to download and install the Download Status Meter without giving them a link to the location?. How do we direct users back to their core topic without a link.
While we all understand the need to have profanity filters and control spammers there is a definite problem when we spend an hour putting together a detailed reply for a user only the have it \"botted\".
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Having posts deleted due to it containing a link is beyond ridiculous. How can we suggest that a user download and install Glasswire without a link? How can we ask a novice user to download and install the Download Status Meter without giving them a link to the location?. How do we direct users back to their core topic without a link.
While we all understand the need to have profanity filters and control spammers there is a definite problem when we spend an hour putting together a detailed reply for a user only the have it \"botted\".
Do you think this setting has been enabled on purpose, or that it might be a question of having to fine-tune the settings so they don't go all commando on the posts? I don't remember there being a problem before... Didn't this issue start recently? It seems odd that the setting would be set in such a way as to prevent internal links (such as to other posts), and there have been posts before, on this new community, that contain links and are still sitting there un-deleted (I'd provide a link, but, well....LOL).
Having posts deleted due to it containing a link is beyond ridiculous. How can we suggest that a user download and install Glasswire without a link? How can we ask a novice user to download and install the Download Status Meter without giving them a link to the location?. How do we direct users back to their core topic without a link.
While we all understand the need to have profanity filters and control spammers there is a definite problem when we spend an hour putting together a detailed reply for a user only the have it \"botted\".
Do you think this setting has been enabled on purpose, or that it might be a question of having to fine-tune the settings so they don't go all commando on the posts? I don't remember there being a problem before... Didn't this issue start recently? It seems odd that the setting would be set in such a way as to prevent internal links (such as to other posts), and there have been posts before, on this new community, that contain links and are still sitting there un-deleted (I'd provide a link, but, well....LOL).
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By doing too many things that I am too tired to discuss right at this moment. Gabe can fill you in on what and how we figured things out. Such a long night =.=
I'm glad you and Gabe figured out what's going on. I hope the issue gets fixed.
By doing too many things that I am too tired to discuss right at this moment. Gabe can fill you in on what and how we figured things out. Such a long night =.=
I'm glad you and Gabe figured out what's going on. I hope the issue gets fixed.
