Recently, HughesNet has been sending out emails pertaining to the purchase of tokens at a discounted price. Unfortunately, the link in the email sends you to a page where you can purchase tokens at the regular price. You would think that a high tech company could resolve such a simple problem, but I have wasted much time talking with agents who could not rectify the problem. Finally, today I spoke with a supervisor who helped solve the problem (but the link still does not work). Hopefully, I will see the correct amount of tokens added to my account in a few days. I've been a customer of HughesNet since 2003, and I would change in a minute if I had access to another service (I live out in the country). It is almost impossible to stream any shows or movies, and when it is possible, the amount of data used forces you to purchase more data at a high price. I feel like I am being held hostage by this poorly run company (which attempts to provide high quality internet service to those who don't have access to fiber). It is a shame that in the 21st Century, some of us have to deal with this high priced low quality necessity of modern life. I tried writing a similar email to HughesNet, but could not because they limit the number of words in their email support. What a terrible company!!!!!!!
